Meet The judges

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We are proud of our judges. This page is updated regularly. Come back and check it out from time to time.

Many judge for us regularly, each year and at other awards. Many will be new.

All our judges apply to judge. This commitment is vital to the credibility of awards and to ensuring a balanced and independent approach.

Judges are selected based on their experience and qualification. We aim to have large panels of independent businessmen and women, enabling us to allocate a reasonable number of entries to each judge to ensure that the evaluation is thorough.

If you are interested to find out more about judging at these Awards, please see the Apply to Judge page.

Francesca Rea

Director of Customer Service & Service Delivery

Michael Hill

Lead Consultant

Nigel Cates

Head of Service Recovery

Ricky Essex

Associate Director E-Commerce

Karen Swindells

Ombudsman Support Operations Manager

Michael Morgan

Dispute Resolution Director

Rebecca Winn

Director, Trainer, Coach

Helen Pettifer

Director

Anthony Eghan

Business Development Manager

Michael Gregor

Complaint Policy Implementation Manager

Prerna Goel

Head of Operations

Irene Popoff Possolo

Compliance Manager

John Barr

Director of Customer Experience

Sue Negus

Global Head of Customer Relations

Marion Ellis

Founder

Lee Mostari

Consulting Director

Brinsley Gunning

Director, Managed Services

Sue Warwick

Head of Group Customer Service