John Barr is Customer Experience Director at Optivo (Housing Association) managing 44,000 homes in S.E. England & the Midlands.
John has 27 years’ experience in the housing sector and 5 years providing English language services to global businesses in Italy. John is passionate that social housing is as much a necessity as good healthcare and education. He’s driven by the idea that (increasingly vulnerable and disadvantaged) customers should enjoy a positive customer experience as professional as anything offered by the commercial sector.