Capita is the largest business process outsourcing and professional services company in the UK, and has clients in central and local government and the private sector. We focus on unlocking value by designing and delivering services which can solve challenges and enhance services for our clients and their end customers. Capita is one of the most advanced software and service providers in the customer experience market today. Our spirit of innovation makes us a future-proof platform to our customers, and to maintaining our leadership as we strive to become a world class Digital BPO. Basia is a senior consultant with a passion for great customer service. Most interactions into a business come into the contact centre, the heart of the business operation, my professional aim is to help businesses transition from good to exceptional.