Meet the Judges

These are the only Awards where judges apply to judge!

To keep the Awards fair and transparent, we use independent judges to assess each category. Becoming a judge is a fantastic opportunity to learn about the latest complaint handling developments, network with other professionals and offer your feedback on the entries.

Our judges really enjoy the experience: 100% of those surveyed after last year’s UK Customer Experience Awards expressed satisfaction with the overall experience!

Many return each year, to see how the industry has moved forward and what new ideas are circulating. One has judged with us 20 times!

This year, we’ve also founded The Judge Club, where our most experienced judges get together to review the judging process and make recommendations for future improvements.

Judges 2020

Alexandra Huntley

Site Director

Alex Russell Rutherford

Customer Experience Manager

Amanda Redhead

Managing Director

Aman Virk

Assurance Associate Dorector

Amber Campbell

Senior Consultant

Amjad Khan

Senior Customer Service Enhancement Lead

Anna Chapman

Head of Commercial Planning and Analytics

Anthony Eghan

Business Development Manager

Basia Szumska Hare

Client Lead

Ben Erwin


Bev Keogh


Bruce Grimmer

Complaints Manager

Catherine Lindsay

Director of Customer Experience

Christina Dolding

Head of Customer Experience

Chloe Stuttard

Customer Care Oversight Manager

Donna OToole


Emma Wardle

Senior Director, Customer Service and Complaints

Francesca Fiddes

Complaint Industry and Insight Specialist

Francesca Rea

Director of Customer Service & Service Delivery

Gavin Scott

Company Director

Helen Pettifer


Ian Elam

Business Development Director

Irene Popoff Possolo

Chief Compliance & Risk Officer

Jack Lobaczewski

General Manager

Jacqueline Stockwell

Managing Director

James Tattersall

Head of Customer Relations and Quality Assurance

Jim Evans


Joanna Brown

Head of Customer Support

John Barr

Director of Customer Experience

Jonathan Mantle


Karen Swindells

Customer Experience Director

Kasper Nielsen

Senior Manager - Customer Service Operations - EMEA

Katrin Stricker

Business Consultant

Kerry Edwards

Customer Experience Director

Kiru Raguraman

Director of Customer and Employee Engagement

Lee Jones

Client Services Director

Lee Scott

Head of Customer Services

Mark Pearce


Martin Crossland

Customer Experience Manager – Repairs

Martin Ellingham

Business Leader

Matthew Drage

Director of External Engagement

Michael Hill

Complaint Management Expert

Michala Rutherford


Natalie Louise Hill

Customer Relations Senior Manager

Neil Martin


Nick Ross

Advisory Director

Or Lenchner


Parminder Shubh

Complaints and Risk Manager

Peter Henderson


Prerna Goel

Head of Onboarding and Operations

Rebecca Brown


Rebecca Winn

Director, Coach, Facilitator

Rob Ettridge

Partner/Chief Client Officer

Rob Morris

Operations Director - Customer Relations

Sally Ainsworth

Head of Service Recovery

Sam Bartlett

Senior Manager - Financial Services

Scott Robinson

Commercial Director

Shine Prakash

Operations Director

Sue Pedley

Head of Customer Service

Tracey Roberts

Business Development Director

Vince Quarizzo

Head of Customer Service