Awards Chairman - Michael Hill
Michael is a complaints management expert and pre-sales consultant for Civica’s iCasework Business Unit. We’re delighted to have him on board as Awards Chairman.To keep the Awards fair and transparent, we use independent judges to assess each category. Becoming a judge is a fantastic opportunity to learn about the latest complaint handling developments, network with other professionals and offer your feedback on the entries.
Our judges really enjoy the experience: 100% of those surveyed after last year’s UK Customer Experience Awards expressed satisfaction with the overall experience!
Many return each year, to see how the industry has moved forward and what new ideas are circulating. One has judged with us 20 times!
This year, we’ve also founded The Judge Club, where our most experienced judges get together to review the judging process and make recommendations for future improvements.
Ambassadors
Helen Pettifer
Director
Jonathan Mantle
Independent Consultant
Judges
Rob Ettridge
Chief Operating Officer
Catherine Lindsay
Head of Customer Experience
Michael Hill
Complaint Management Expert
Anthony Eghan
Business Development Manager
Irene Popoff Possolo
Chief Compliance & Risk Officer
Neil Martin
Creative Director
Peter Henderson
Director
Rebecca Winn
Director, Coach, Facilitator
Jenny Betteridge
Deputy Managing Director
Alex Russell-Rutherford, CCXP
Customer Experience Manager
Jack Lobaczewski
General Manager
Adrian Beech
Head of UK and Partner Operations
Alex Circei
CEO & Co-Founder
Chioma Nwachukwu
Senior Customer Resolutions Manager
Gavin Scott
Company Director
Helen Wilson
Client Partner
Katie May
Head of Partnerships
Bekah Hancill
Director Professional Services
Brendan Owens
Head of Operations
David Wales
Founder
David Wright
Principal Consultant
Leanne Littler
Account Manager
Liz Smith
Head of Complaints
Matthew Drage
Director of Advisory Services
Stacey Clark
UK Complaints & Claim Manager