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Meet the Judges


Basia Szumska-Hare

Customer Experience, DXC Technology

Alex Russell-Rutherford, CCXP

Customer Experience & CMEX Manager

Michael Hill

Complaint Management Expert

Francesca Rea

Director of Contact Centre & Service Delivery

Rebecca Winn

Director, Coach, Facilitator

Helen Pettifer


Jack Lobaczewski

Managing Director

Sue Warwick

Head of Customer Experience - Retired

Adrian Beech

Director - Head of UK and Partner Operations

Aman Virk

Assurance Director

Liz Smith

Head of Complaints

Rebecca Daniel

Senior Customer Experience Manager

Shine Prakash

Technical Director

Angela Cameron

Customer Service Team Supervisor

Joy Bates

Head of Customer Engagement

Luke Pickard

Complaints Lead

Margaret Traynor

Chief Risk & Compliance Officer

Mark Bailey

Director and Co-founder

Michelle Beville

Head of complaints and Specialist Service

Parita Patel

Customer Service Manager

Richard Coulthard

Director of Customer Care

Sophie Jackson

Customer Experience Development Manager

Steve Perring

Head of Compliance and Risk

Tom Jeffery

Head of Customer Care

Tom McGovern

Head of Complaints

Will Archer

Co-Founder & Director