Meet the Judges

We are proud of our judges. This page is updated regularly. Come back and check it out from time to time.

Many judge for us regularly, each year and at other awards. Many will be new.

All our judges apply to judge. This commitment is vital to the credibility of awards and to ensuring a balanced and independent approach.

Judges are selected based on their experience and qualification. We aim to have large panels of independent businessmen and women, enabling us to allocate a reasonable number of entries to each judge to ensure that the evaluation is thorough.

If you are interested to find out more about judging at these Awards, please see the Apply to Judge page.

Basia Szumska-Hare

Client Lead

Francesca Rea

Director of Customer Service & Service Delivery

Bruce Grimmer

Complaints Manager

Tracey Roberts

Business Development Director

Anthony Eghan

Business Development Manager

Catherine Lindsay

Head of Customer Experience

Kerry Edwards

Customer Experience Director

Alex Russell-Rutherford

Customer Experience Manager

Amber Campbell

Senior Consultant

Francesca Fiddes

Complaint Industry and Insight Manager

Joanna Brown

Head of Customer Support

Jonathan Mantle


Matthew Drage

Director of External Engagement

Natalie Louise Hill

Customer Relations Senior Manager

Sam Bartlett

Senior Manager