Awards Chairman - Michael Hill
Michael is a complaints management expert and pre-sales consultant for Civica’s iCasework Business Unit. We’re delighted to have him on board as Awards Chairman.To keep the Awards fair and transparent, we use independent judges to assess each category. Becoming a judge is a fantastic opportunity to learn about the latest complaint handling developments, network with other professionals and offer your feedback on the entries.
Our judges really enjoy the experience: 100% of those surveyed after last year’s UK Customer Experience Awards expressed satisfaction with the overall experience!
Many return each year, to see how the industry has moved forward and what new ideas are circulating. One has judged with us 20 times!
This year, we’ve also founded The Judge Club, where our most experienced judges get together to review the judging process and make recommendations for future improvements.
Judges 2020
Alexandra Huntley
Site Director
Alex Russell Rutherford
Customer Experience Manager
Amanda Redhead
Managing Director
Aman Virk
Assurance Associate Dorector
Amber Campbell
Senior Consultant
Amjad Khan
Senior Customer Service Enhancement Lead
Anna Chapman
Head of Commercial Planning and Analytics
Anthony Eghan
Business Development Manager
Basia Szumska Hare
Client Lead
Ben Erwin
Director
Bev Keogh
Director
Bruce Grimmer
Complaints Manager
Catherine Lindsay
Director of Customer Experience
Christina Dolding
Head of Customer Experience
Chloe Stuttard
Customer Care Oversight Manager
Donna OToole
CEO
Emma Wardle
Senior Director, Customer Service and Complaints
Francesca Fiddes
Complaint Industry and Insight Specialist
Francesca Rea
Director of Customer Service & Service Delivery
Gavin Scott
Company Director
Helen Pettifer
Director
Ian Elam
Business Development Director
Irene Popoff Possolo
Chief Compliance & Risk Officer
Jack Lobaczewski
General Manager
Jacqueline Stockwell
Managing Director
James Tattersall
Head of Customer Relations and Quality Assurance
Jim Evans
Principal
Joanna Brown
Head of Customer Support
John Barr
Director of Customer Experience
Jonathan Mantle
Director
Karen Swindells
Customer Experience Director
Kasper Nielsen
Senior Manager - Customer Service Operations - EMEA
Katrin Stricker
Business Consultant
Kerry Edwards
Customer Experience Director
Kiru Raguraman
Director of Customer and Employee Engagement
Lee Jones
Client Services Director
Lee Scott
Head of Customer Services
Mark Pearce
CEO
Martin Crossland
Customer Experience Manager – Repairs
Martin Ellingham
Business Leader
Matthew Drage
Director of External Engagement
Michael Hill
Complaint Management Expert
Michala Rutherford
Director
Natalie Louise Hill
Customer Relations Senior Manager
Neil Martin
Director
Nick Ross
Advisory Director
Or Lenchner
CEO
Parminder Shubh
Complaints and Risk Manager
Peter Henderson
Director
Prerna Goel
Head of Onboarding and Operations
Rebecca Brown
CEO
Rebecca Winn
Director, Coach, Facilitator
Rob Ettridge
Partner/Chief Client Officer
Rob Morris
Operations Director - Customer Relations
Sally Ainsworth
Head of Service Recovery
Sam Bartlett
Senior Manager - Financial Services
Scott Robinson
Commercial Director
Shine Prakash
Operations Director
Sue Pedley
Head of Customer Service
Tracey Roberts
Business Development Director
Vince Quarizzo
Head of Customer Service