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Meet the Judges

These are the only Awards where judges apply to judge!

To keep the Awards fair and transparent, we use independent judges to assess each category. Becoming a judge is a fantastic opportunity to learn about the latest complaint handling developments, network with other professionals and offer your feedback on the entries.

Our judges really enjoy the experience: 100% of those surveyed after last year’s UK Customer Experience Awards expressed satisfaction with the overall experience!

Many return each year, to see how the industry has moved forward and what new ideas are circulating. One has judged with us 20 times!

This year, we’ve also founded The Judge Club, where our most experienced judges get together to review the judging process and make recommendations for future improvements.


Helen Pettifer


Jonathan Mantle

Independent Consultant


Rob Ettridge

Chief Operating Officer

Catherine Lindsay

Head of Customer Experience

Michael Hill

Complaint Management Expert

Anthony Eghan

Business Development Manager

Irene Popoff Possolo

Chief Compliance & Risk Officer

Neil Martin

Creative Director

Peter Henderson


Rebecca Winn

Director, Coach, Facilitator

Jenny Betteridge

Deputy Managing Director

Alex Russell-Rutherford, CCXP

Customer Experience Manager

Jack Lobaczewski

General Manager

Adrian Beech

Head of UK and Partner Operations

Alex Circei

CEO & Co-Founder

Chioma Nwachukwu

Senior Customer Resolutions Manager

Gavin Scott

Company Director

Helen Wilson

Client Partner

Katie May

Head of Partnerships

Bekah Hancill

Director Professional Services

Brendan Owens

Head of Operations

David Wales


David Wright

Principal Consultant

Leanne Littler

Account Manager

Liz Smith

Head of Complaints

Matthew Drage

Director of Advisory Services

Stacey Clark

UK Complaints & Claim Manager