Meet the Judges

We are proud of our judges. This page is updated regularly. Come back and check it out from time to time.

Many judge for us regularly, each year and at other awards. Many will be new.

All our judges apply to judge. This commitment is vital to the credibility of awards and to ensuring a balanced and independent approach.

Judges are selected based on their experience and qualification. We aim to have large panels of independent businessmen and women, enabling us to allocate a reasonable number of entries to each judge to ensure that the evaluation is thorough.

If you are interested to find out more about judging at these Awards, please see the Apply to Judge page.

Rob Ettridge

Partner/ Director, Client Services

Donna O’Toole


John Barr

Customer Experience Director

Basia Szumska-Hare

Client Lead

Francesca Rea

Director of Customer Service & Service Delivery

Vince Quarizzo

Head of Customer Service

Amjad Khan

Bruce Grimmer

Complaints Manager

Christina Dolding

Head of Customer Experience

Michael Hill

Complaint Management Expert

Prerna Goel

Head of Operations

Anna Chapman


Anthony Eghan

Business Development Manager

Catherine Lindsay

Head of Customer Experience

Helen Pettifer


Irene Popoff Possolo

Compliance Manager

Karen Swindells


Kerry Edwards

Customer Experience Director

Neil Martin

Creative Director

Rebecca Winn

Director, Coach, Facilitator

Jim Evans


Katrin Stricker

General Manager

Martin Ellingham

Product Director

Parminder Shubh

Complaints and Risk Manager

Sally Ainsworth

Head of Service Recovery and Quality

Alex Russell-Rutherford CCXP

Customer Experience Manager

Alexandra Huntley

Site Director

Aman Virk

Assurance Associate Director

Amanda Redhead

Managing Director

Amber Campbell

Senior Consultant

Ben Erwin

Director of Financial Assistance

Bev Keogh


Chloe Stuttard

Customer Care Oversight Manager

Francesca Fiddes

Complaint Industry and Insight Manager

Gavin Scott

Company Director

Ian Elam

Business Development Director

Jack Lobaczewski

General Manager

Jacqueline Stockwell

Managing Director

James Tattersall

Group Head of Customer Care

Joanna Brown

Head of Customer Support

Jonathan Mantle


Kasper Nielsen

Senior Manager - Customer Service -EMEA

Kiru Raguraman

Director of Customer and Employee Engagement

Lee Jones

Consulting Director

Lee Scott

Head of Customer Service

Mark Pearce

CEO of Decider and Egeria Insights

Martin Crossland

Customer Experience Manager

Matthew Drage

Director of External Engagement

Michala Rutherford


Natalie Louise Hill

Customer Relations Senior Manager

Nick Ross

Advisory Director

Or Lenchner


Peter Henderson


Rebecca Brown

Founder and CEO

Rob Morris

Operations Directors – Customer Relations

Sam Bartlett

Senior Manager

Scott Robinson

Commercial Director

Shine Prakash

Operations Director

Sue Pedley

Head of Customer Services