Meet the Judges

We are proud of our judges. This page is updated regularly. Come back and check it out from time to time.

Many judge for us regularly, each year and at other awards. Many will be new.

All our judges apply to judge. This commitment is vital to the credibility of awards and to ensuring a balanced and independent approach.

Judges are selected based on their experience and qualification. We aim to have large panels of independent businessmen and women, enabling us to allocate a reasonable number of entries to each judge to ensure that the evaluation is thorough.

If you are interested to find out more about judging at these Awards, please see the Apply to Judge page.

John Barr

Customer Experience Director

Basia Szumska-Hare

Client Lead

Francesca Rea

Director of Customer Service & Service Delivery

Vince Quarizzo

Head of Customer Service

Bruce Grimmer

Complaints Manager

Christina Dolding

Head of Customer Experience

Prerna Goel

Head of Operations

Tracey Roberts

Business Development Director

Anthony Eghan

Business Development Manager

Catherine Lindsay

Head of Customer Experience

Helen Pettifer

Director

Karen Swindells

Director

Kerry Edwards

Customer Experience Director

Rebecca Winn

Director, Coach, Facilitator

Martin Ellingham

Product Director

Alex Russell-Rutherford CCXP

Customer Experience Manager

Alexandra Huntley

Site Director

Aman Virk

Assurance Associate Director

Amber Campbell

Senior Consultant

Ben Erwin

Director of Financial Assistance

Bev Keogh

Director

Chloe Stuttard

Customer Care Oversight Manager

Francesca Fiddes

Complaint Industry and Insight Manager

Jack Lobaczewski

General Manager

Jacqueline Stockwell

Managing Director

James Tattersall

Group Head of Customer Care

Joanna Brown

Head of Customer Support

Jonathan Mantle

Director

Kasper Nielsen

Senior Manager - Customer Service -EMEA

Martin Crossland

Customer Experience Manager

Matthew Drage

Director of External Engagement

Natalie Louise Hill

Customer Relations Senior Manager

Or Lenchner

CEO

Peter Henderson

Director

Rebecca Brown

Founder and CEO

Sam Bartlett

Senior Manager

Sue Pedley

Head of Customer Services