FAQ

We welcome initiatives from any organisation. From SMEs to large corporations, from B2B to B2C, private companies or public – no matter the size and scope of your organisation, if you strive to improve your complaint handling process, then these awards are for you!

Having selected the category or categories that you would like to enter, complete the steps on the Enter Now page, in order to receive your unique login details. Submit your written entry before the deadline, then await the announcement of the finalists!

If you get shortlisted, you can begin preparing your presentation for the finals. The Plan2Win document, which can be downloaded on the Free Resources page, provides full details on the categories, scoring criteria, key dates and other useful information.

Be an Early Bird and enter before October 22 to take advantage of a reduced price of £299* for your first entry, with additional entries costing £199* (if reserved together).

There is also a special offer package for four entries for just £699*.

From October 22 onwards, a single entry will cost £359*, and £259* for each additional entry. The four entries package is £899*.

*Plus 20% VAT

For the best finalist experience, it is recommended to purchase tickets to the event - but this is not mandatory.

For organisations that do not reserve any tickets, one presenter will be able join the event to present their entry(-ies) to the judging panel.

However, access to open presentations from other finalists, Complaints Gurus talks events and the awards ceremony will be reserved to ticketholders.

Additionally, any winners who have not purchased tickets will be charged if they choose to receive their customised trophy.

Your entry form must be submitted through our online portal by November 26, 2021.

Once you enter, you will receive your unique login details via email to access the Awards Manager software, where you submit your entry form.

NB. Don’t forget to hit save after completing each section, and only click ‘Submit’ when your entry is fully complete.

Each category is assessed by independent judges who have completed a rigorous application process.

We also appoint a Chair of Judges for each category, who ensures all presentations are kept to the required time. To view the profiles of some of our judges, see Meet the Judges.

Finalists will be announced on December 20, 2021.

Absolutely! Those shortlisted will receive a finalist logo for use on your organisation’s website and social media platforms. Finalists will also receive a special Booster Pack to help you promote your achievement and spread the word online.

The Awards Finals for the UK Complaint Handling Awards will take place live online on March 10, 2022. The Awards Ceremony will take place live online on the March 17, that’s when each category winner will be revealed.

On the day of the Finals, you will be allocated a 30-minute presentation slot for each category you’re in. These run throughout the day, from 9am to 1pm. A presentation schedule with exact timings will be announced well ahead of the event. From these 30 minutes, you will have 15 minutes to present your initiatives and 15 minutes to answer questions from the judges. You will be presenting your cases in front of a judging panel, different for each category. If you choose to have an open presentation, there will be an audience in the virtual room, usually consisting of 15 to 20 people.

All presentations to the judging panel are delivered live in London. You are not required to submit your presentation in advance of the final.

As the judges will ask questions after the finalists' presentation, it is highly recommended that all stakeholders are present.

There is always a full schedule of ‘open’ presentations at the finals. This is an amazing opportunity to watch and learn from other finalists. Sharing best practice is one of the focal points of being part of our awards. Viewing open presentations is only available to finalists who have booked tickets to attend the final.

After winners are announced live on March 10, we will share details on our social media platforms and via email. Details of winners and successful initiatives will also be featured in Customer Experience Magazine.

No matter the result, all finalists will receive a full judges’ feedback report within three weeks of the event. A survey sent out after the Awards will also allow you to give us your vital feedback on the experience.

There is no strict dress code. Smart/casual business wear is suggested. There is no strict dress code. Smart/casual business wear is suggested.

Yes, all finalists will be issued with a certificate outlining their achievement in being shortlisted.