Thursday 22nd February 2018
Park Plaza Riverbank, London


The awards

The UK Complaint Handling Awards is the first ever awards programme of its kind in the UK that focuses solely on how businesses manage consumer complaints.

It’s inaugural year was attended by Three UK, Barclays, TNT, Scottish Water, to name just a few businesses, who understand how tactical complaint initiatives can both enhance their reputation and transform their businesses.

Now in its second year, the UK Complaint Handling Awards 2018 is expected to grow significantly, making it a key event for complaint handling professionals across the UK.

The unique format of the awards includes live presentations in the morning to the panels of independent judges followed by an amazing gala lunch and awards ceremony.

The awards also gives everyone a great opportunity to network with business professionals from the complaint management Industry.

Throughout the morning of the awards finals, there will be a large variety of different finalist presentations. Many of the finalists will opt to make their presentations open. This will give you and members of your team the opportunity to learn about what others are doing in the Industry by watching their presentations.

The awards are judged by panels of independent business men and women. The scoring methodology and criteria is available for all to see, and feature your entry feedback report with both scores and written feedback. The reports are provided approx. two weeks after the awards.

* Please be aware that only judges can pose questions to the finalists.

More information


  • Entry Deadline: 17th November 2017
  • finalists Announced: 24th November 2017
  • awards finals: 22nd February 2018
  • Venue: Park Plaza Riverbank, London

"Winning the UK Complaint Handling Team award means for us as a business that both our internal and external customers can see that we take their comments, feelings and thoughts seriously and that we have a team of experts on hand to do whatever it takes to resolve their dissatisfaction. The sense of achievement the team feel when a customer is moved from being angry and upset to happy and relieved gives us all huge job satisfaction." Joanne Brown, Customer Resolution Manager, Customer Services - TNT


About the awards

The UK Complaint Handling Awards are an exciting daytime event created to recognise and celebrate the organisations, teams and individuals who are achieving excellence in managing consumer complaints.

A vehicle for sharing best practice, the awards enable the organisations who enter to promote continuous improvement, learning and personal development.

Through the option of open finalist presentations awards attendees are able to learn how other organisations are improving and building on their customer experience with the use of digital insight and innovations.

* Please be aware that only judges can pose questions to the finalists.

Why enter the awards The journey to the awards finals FAQs


There are 22 categories in the UK Complaint Handling Awards 2018. There are categories for every shape and size of organisation, covering an assortment of business disciplines. If you find your needs are not met by the industry categories, we feel certain that they will be met by the discipline specific categories, or indeed the People people categories.

Industry specific categories Discipline specific categories People people categories Overall best complaint handling project

Judging at the awards

We rely on the expertise from our extensive judging community who bring industry knowledge and category specific skill sets to assess every award entry.

The judging process is transparent, impartial and independent from the team who manage the awards. All judges go through a vetting process and are ultimately the ones who decide whether your entry is worthy of an award!

Judging at the awards Scoring at the awards Meet the judges

Our Sponsors and Partners

The UK Complaint Handling Awards is an event that people who attend do not forget. Sponsoring and partnering enables you to gain respect and credibility from our guests, our substantial network and your potential customers. Having your brand featured on our collateral prior to, on the event day and post event gives you fabulous awareness – frequency breeds familiarity and puts you at the front of the minds of our delegates.

Become a sponsor and partner Our sponsor and partners