The UK's only
Complaint Handling Awards

Awards Finals: Friday 8th March 2019, Park Plaza Riverbank, London

NOW Open for Entries

CATEGORIES ENTER SPONSOR
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ABOUT THE AWARDS

This is the first and only awards programme in the UK to recognise the organisations who are dedicated to successful complaint handling. Now in its 3rd year, the awards once again present an invaluable opportunity to celebrate and share in excellent complaint handling methods, while providing a unique platform for companies to praise their hard-working complaint handling teams.

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CASE STUDY

Computing the future of Complaint Handling

With Insight into Effective Complaint Handling Strategies from Award-Winners HSBC UK

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Register your interest

The UK Complaint Handling Awards is the first and only awards programme in the UK to recognise the organisations who are dedicated to successful complaint handling.

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HALL OF FAME

Click to see the inspiring companies and key influencers who won at The UK Complaint Handling Awards in previous years. Could your company be featured in our Hall of Fame in the future?

THE CATEGORIES

There are 20 categories to choose from this year encompassing both industry-specific areas such as financial services, contact centres and telecoms, to discipline-specific areas including ‘Innovation’ and ‘Pro-active Complaint Handling’. The categories incorporate both B2B and B2C initiatives to ensure all sizes of organisations can enter whether an individual, SME or large corporation. What’s more, you can increase your chances of winning as there is no limit to the number of categories you can enter. More information can be found on the categories page.

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WE ARE PROUD TO BE THE BEST



AWARDS
CHAIRMAN

Michael Hill,
Lead Consultant

"Michael is lead complaint management consultant for Resolver and has worked on projects, around the world, helping organisations to gain when customers complain. His experience covers a wide range of sectors including insurance, travel, transport, leisure, manufacturing, automotive, consumer lending, mortgages, property management, healthcare and government. He has written two books and many articles on how business benefits can be delivered through the effective handling and analysis of complaints.

His other roles include being a committee member for the British Standards Institution's Customer Service Committee (SVS/0) as well as being a participating committee member in the development of international standards (ISO)."

PREVIOUS JUDGES

John Barr

Lauren Hatchinson

Nick Bush

Andrew Gent

Suzan Dye

Rob Ettridge

Michael Gregor

Zuzana Clark

APPLY TO JUDGE

VENUE
Park Plaza Riverbank, London

Park Plaza Riverbank is the perfect venue for hosting the awards in a great location, and the space offers plenty of room for the live presentations, networking throughout the day, and of course the superb gala lunch and awards ceremony in the afternoon.