Celebrate your complaint handling success!

The first and only awards programme to recognise organisations dedicated to successful complaint handling.

Now in its 4th year, the Awards are an invaluable opportunity to celebrate the hard work of your complaint handling teams, share best practice ideas from across the economy, and network with hundreds of like-minded professionals.

Awards Finals: 5th March 2020 at Park Plaza Riverbank, London

SEE CATEGORIES FOR 2020

Network with fellow professionals

"I entered the UK Complaint Handling Awards for the first time last year and it was such a great experience: from entry submission to presenting to the judges to a lovely award ceremony the whole process was enjoyable and an opportunity to meet so many people passionate about complaints."

Karen Findlay, Partner Manager, Complaints at Three

Awards Finals: 5th March 2020 at Park Plaza Riverbank, London

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Expand your complaint handling knowledge

"Judging at the UK Complaint Handling Awards 2018 was positive and inspiring. It’s a privilege to hear how organisations and their people have listened to and responded to the needs of their customers, raising the standard of complaint handling and resolution to new heights. Congratulations to all who organise and participate in this worthwhile event. I look forward to being involved again."

Rebecca Winn, Director, Winnthinking People Development

Awards Finals: 5th March 2020 at Park Plaza Riverbank, London

SEE CATEGORIES FOR 2019

Share a winning experience with your team

"I definitely advise companies to consider entering the awards - I think it’s been a fantastic experience! We were very nervous but the whole thing has put us at ease and it has been a really good team building exercise."

Tracey Clough, Strategic Customer Complaints Manager, Hitachi Capital

Awards Finals: 5th March 2020 at Park Plaza Riverbank, London

SEE CATEGORIES FOR 2020

ABOUT
THE AWARDS

Now in its 4th year, the UK Complaint Handling Awards continues to be the only awards programme in the UK to recognise the inspiring organisations who are dedicated to effective complaint handling.

The best companies don’t shy away from complaints - they use them to strengthen their reputation and retain a loyal customer. Joining the Awards this year means you can showcase your amazing initiatives whilst rewarding your team’s dedication.

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Keep up to date with complaint handling news and information about the Awards

Silver Sponsors:

Awards programmes are a way to demonstrate good practice. Complaint handling is a space that gets negative feedback, but it can show that companies are improving and making a difference.

Sally Ainsworth,
United Utilities

I definitely advise companies to consider entering the awards, I think it's been a fantastic experience, we were very nervous but the whole thing has put us at ease and it has been a really good team building exercise.

Tracey Clough,
Hitachi Capital

WE ARE
PROUD
TO BE
THE BEST

THE
CATEGORIES

There are 15 categories to choose from this year, encompassing both industry and discipline-specific areas, and there’s no limit to the number you can enter! The categories incorporate both B2B and B2C initiatives, and include categories specifically for SMEs, so that all types of organisation have the chance to do well.

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HALL OF
FAME

Click to see the inspiring companies and individuals who have been victorious at the UK Complaint Handling Awards in previous years. Could this be you in the future?

SPONSORS

We have a range of exciting sponsorship opportunities on offer. Click here to decide which one is best for your organisation.

AWARDS
CHAIRMAN

Michael Hill, Lead Consultant

"Michael is lead complaint management consultant for Civica Digital and has worked on projects, around the world, helping organisations to gain when customers complain. His experience covers a wide range of sectors including insurance, travel, transport, leisure, manufacturing, automotive, consumer lending, mortgages, property management, healthcare and government. He has written two books and many articles on how business benefits can be delivered through the effective handling and analysis of complaints. His other roles include being a committee member for the British Standards Institution's Customer Service Committee (SVS/0) as well as being a participating committee member in the development of international standards (ISO).

JUDGES

Michael Hill

Lead Complaint Management Consultant | Civica Digital

Sue Warwick

Head of Group Customer Service | Mulberry

Francesca Rea

Director of Customer Service & Service Delivery | NewDay

Basia Szumska-Hare

Client Lead | Capita

VENUE
Park Plaza Riverbank
London