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Winners 2021

I entered the UK Complaint Handling Awards for the first time last year and it was such a great experience: from entry submission to presenting to the judges to a lovely award ceremony the whole process was enjoyable and an opportunity to meet so many people passionate about complaints.
Karen Findlay, Partner Manager, Complaints at Three

LIVE Online

LIVE Online Awards Experience - from start to finish

Due to the public health situation, we’ve decided to hold the UK Complaint Handling Awards entirely online this year. This was not an easy decision, but the right one in the interests of our employees’ and customers’ health.

We are confident in providing an exceptional online awards experience. We held our first online event, the South East Europe Customer Experience Awards, on 29th May: it was highly enjoyable, engaging and inspirational. In the words of Donna O’Toole - “I’ve got goosebumps, it’s just like the real thing!”

Since then, we’ve hosted two more successful online Awards: the UK Business Awards and the UK Digital Experience Awards.

At this event. all presentations and judging will take place online throughout the day, followed by an unforgettable Awards Ceremony in the afternoon.

I definitely advise companies to consider entering the awards - I think it’s been a fantastic experience! We were very nervous but the whole thing has put us at ease and it has been a really good team building exercise.
Tracey Clough, Strategic Customer Complaints Manager, Hitachi Capital


Welcome to the UK Complaint Handling Awards!

These are the only awards in the country dedicated to recognising complaint handling excellence, and they’ll be held fully online from start to finish on 13th May 2021.

Brought to you by Awards International, the UKCHA celebrates the incredible work done by complaint handling professionals - and gives you a chance for recognition!

It’s a complete end-to-end experience: from the moment you register to the end of the Awards ceremony, you will find the day and evening fulfilling, enlightening - and fun!

Judging at the UK Complaint Handling Awards 2018 was positive and inspiring. It’s a privilege to hear how organisations and their people have listened to and responded to the needs of their customers, raising the standard of complaint handling and resolution to new heights. Congratulations to all who organise and participate in this worthwhile event. I look forward to being involved again.
Rebecca Winn, Director, Winnthinking People Development

Fairest Awards

  • At least 5 judges for every category..
  • Every entry is scored at least 10 times (once online and once at the live presentations by every judge in the category).
  • 6,000 unique scores on the day, plus 6,000 scores from written entries.
  • Each entry scrutinised by independent judges for at least 7.5 hours

No other awards undertakes this level of scrutiny of the entries.

In recognition of this, we are recipients of the coveted Gold Trust Mark from the Independent Awards Standards Council for the second year running.

And with online presentations that you can attend, talks from top complaint handling influencers and networking opportunities throughout the day, this is so much more than an Awards ceremony!

Awards programmes are a way to demonstrate good practice. Complaint handling is a space that gets negative feedback, but it can show that companies are improving and making a difference.
Emma Sutton, Senior Customer Director EMEA, Cloud Transformation, Oracle

What Else is New?

  • An updated set of 13 categories. No matter the size, sector or scope of your organisation, we have the right category for you!
  • A new, simplified set of scoring criteria based on feedback from the Judge Club.
  • Brand new awards software, Awards Manager 2. We are the only awards which have a bespoke awards software giving full auditability of scoring and feedback reports. Customers now have their own portal and account so they can keep coming back to the application until the entries are perfectly crafted.
  • We have added a series of talks called #ComplainNow. Running in parallel with the Awards Finals, specialist complaint handling speakers will be keeping us up to date on the latest research and opinions on what is happening in the industry.

I definitely advise companies to consider entering the awards, I think it's been a fantastic experience, we were very nervous but the whole thing has put us at ease and it has been a really good team building exercise.
Tracey Clough, Hitachi Capital

The Judges

We are the only Awards where judges can apply for the position!

A judge spends 1.5 hours assessing each entry, online and at the finals. With at least 5 judges per category, that means your entry is considered for a minimum of 7.5 hours!

Becoming a judge is a fantastic way of sharing your business expertise, offering useful feedback and hearing from the country’s top complaint handlers.

Our judges have an extraordinary experience, as Kantar's research shows:

Judges report positive experience
Who’s judging this year?

We believe our colleagues are brilliant at what they do; they make it their personal responsibility to make things as easy as possible for customers. This nomination shows that all their hard work is paying off, and is being recognised.
Lee Robinson, Customer Service Director, Baxi Customer Support

Online Awards Experience

Once the presentations are finished, we will all come together online for the Awards Ceremony. Featuring a keynote speaker, musical entertainment plus, of course, the announcement of the winners, it’s an extraordinary celebration of the achievements of complaint handling professionals across the country.