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Winners and
Finalists 2022

Here is the full list of winners from this year’s Complaint Handling Awards 2022.

Congratulations to everyone who triumphed - your incredible efforts are changing the world of complaint handling exellence.

Special mention goes to the Overall Winner, ALDI Stores Ltd - what an amazing result!

Many thanks to everyone who attended the Awards Ceremony.

Register for 2023

Overall Winner

ALDI Stores Ltd

Most Improved Complaint Handling

Gold Awards Winner

Staysure Group

Silver Awards Winner

BUPA Global in partnership with Aptean

Bronze Awards Winner

Utility Warehouse

Best Use of Customer Insight & Feedback

Gold Awards Winner

ALDI Stores Ltd

Silver Awards Winner

Vodafone in partnership with Civica

Best Customer Service

Gold Awards Winner

ALDI Stores Ltd

Vulnerable Situations

Gold Awards Winner

Utility Warehouse

Best Complaint Handling

Gold Awards Winner

ALDI Stores Ltd

Silver Awards Winner

Staysure Group

Bronze Awards Winner

Dwr Cymru Welsh Water

Financial Services

Gold Awards Winner

Firstsource Solutions in partnership with Post Office Insurance

Silver Awards Winner

Tesco Bank in partnership with Civica

Utilities

Gold Awards Winner

Vodafone in partnership with Civica

Best Complaint Handling Team of the Year

Gold Awards Winner

ALDI Stores Ltd

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