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KEY DATES

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Agenda

The Awards Finals will take place on March 10. Then a week later, on March 17, we'll find out the winners in a spectacular Awards Ceremony.

Here's what to expect on both days*:

Awards Finals (10th March)
09:00 - 09:30 Good Morning CHA
Host: Tom Fairbairn, Business Writer at Awards International
Guest: Alex Russell-Rutherford, CCXP, Customer Experience & CMEX Manager at NWG
9:30 - 09:45 Changeover
9:45 - 11:00 Finalists Presentation (with 15 minutes changeover)
11:00 - 11:30 Break
11:30 - 12:45 Finalists Presentation (with 15 minutes changeover)
12:45 - 13:45 Lunch Break
13:45 - 15:45 Finalists Presentation (with 15 minutes changeovers)
Awards Ceremony (17th March)
16:00 - 17:00 Complaints Gurus Talks
Host: Mark Bailey, Director and Co-Founder at Collaboration Network
Panelists:
- Maria Vidler, Group Head of Complaints at Aldermore Bank PLC/MotoNovo Finance
- Michael Hill, Complaint Management Expert at Civica
- Amy Lloyd-Jones, Senior Customer Service Operational Support Manager at Utility Warehouse
-Martin Canwell, Account Executive at Aptean
17:00 - 17:30 Welcome from the Awards Ceremony host - Mark Bailey
17:30 - 18:00 Winners announcement

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