NewDay
Overall Winner
Virgin Money PLC
Best Banking & Investment
Co-op
Best Contact Centre
HSBC UK
Best Finance & Insurance
Thomas Cook
Best Hospitality/leisure/transport & travel
giffgaff & Firstsource
Best Personal Entertainment & Telecoms
Severn Trent Water
Best Utilities
CrossCountry
Best Digital
Virgin Money
Most Improved Complaint Handling
Virgin Money
Most Improved Complaint Handling
HSBC Mortgages
Product & Service Improvement – Improving Customer Experience
Co-op
Product & Service Improvement – Transforming Customer Relations
Virgin Money
Pro-Active Complaint Handling
United Utilities
Pro-Active Complaint Handling – Utilities
Sage in partnership with Trustpilot
Utilising Consumer Reviews
NewDay
Managing Your People
Emma Donnelly, Head of Customer Relations, CrossCountry
Leader
BT Business and Public Sector Complaints
Team
Virgin Money
Team – Financial Services
United Utilities
Team – Utilties, Housing & Trains
Gordon Rimmer,
Complaints Handling Awards judge, Director of Marketing, Connect Managed Services.
Outstanding Contribution
Rob Ettridge,
Complaints Handling Awards judge, Partner Red Lorry Yellow Lorry.
Outstanding Contribution
Virgin Money
Overall Best Team
Homes in Sedgemoor
Overall Best Complaint Handling 2017
Homes in Sedgemoor
Internal communication excellence and effectiveness
YOURGOLFTRAVEL.COM
Pro-active complaint handling
Hutchison 3G UK Ltd
Product and Service Improvement
Feefo Holdings
Utilising consumer reviews
National Savings & Investments (NS&I)
Banking and Investment
Provident
Finance and Insurance
East Thames Limited
Not for Profit and Charity
Hutchison 3G UK Ltd
Personal Entertainment and Telecoms
Pearl Linguistics LTD
Public Services and Health Care
SGN
Utilities
Barclays Bank PLC
Complaint Team of the Year – Finance
TNT
Complaint Team of the Year – Services
Northern Gas Networks
Complaint Team of the Year – Utilities
Co-op Food
Dispute Resolution Professional
Yorkshire Building Society Group
Leader
Scottish Water
Managing your People