Hall of Fame

ENTRY DEADLINE

Days
Hours
Min
Sec

NewDay

Overall Winner

Virgin Money PLC

Best Banking & Investment

Co-op

Best Contact Centre

HSBC UK

Best Finance & Insurance

Thomas Cook

Best Hospitality/leisure/transport & travel

giffgaff & Firstsource

Best Personal Entertainment & Telecoms

Severn Trent Water

Best Utilities

CrossCountry

Best Digital

Virgin Money

Most Improved Complaint Handling

Virgin Money

Most Improved Complaint Handling

HSBC Mortgages

Product & Service Improvement – Improving Customer Experience

Co-op

Product & Service Improvement – Transforming Customer Relations

Virgin Money

Pro-Active Complaint Handling

United Utilities

Pro-Active Complaint Handling – Utilities

Sage in partnership with Trustpilot

Utilising Consumer Reviews

NewDay

Managing Your People

Emma Donnelly, Head of Customer Relations, CrossCountry

Leader

BT Business and Public Sector Complaints

Team

Virgin Money

Team – Financial Services

United Utilities

Team – Utilties, Housing & Trains

Gordon Rimmer,
Complaints Handling Awards judge, Director of Marketing, Connect Managed Services.

Outstanding Contribution

Rob Ettridge,
Complaints Handling Awards judge, Partner Red Lorry Yellow Lorry.

Outstanding Contribution

Virgin Money

Overall Best Team

Homes in Sedgemoor

Overall Best Complaint Handling 2017

Homes in Sedgemoor

Internal communication excellence and effectiveness

YOURGOLFTRAVEL.COM

Pro-active complaint handling

Hutchison 3G UK Ltd

Product and Service Improvement

Feefo Holdings

Utilising consumer reviews

National Savings & Investments (NS&I)

Banking and Investment

Provident

Finance and Insurance

East Thames Limited

Not for Profit and Charity

Hutchison 3G UK Ltd

Personal Entertainment and Telecoms

Pearl Linguistics LTD

Public Services and Health Care

SGN

Utilities

Barclays Bank PLC

Complaint Team of the Year – Finance

TNT

Complaint Team of the Year – Services

Northern Gas Networks

Complaint Team of the Year – Utilities

Co-op Food

Dispute Resolution Professional

Yorkshire Building Society Group

Leader

Scottish Water

Managing your People