Scroll down to see the list of organisations and individuals that have triumphed at the UK Complaint Handling Awards in recent years. Could you also take your place in the Hall of Fame?
Winners 2021
Aptean & MotoNovo
Overall Winner
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Most Improved Complaint Handling
Aptean & MotoNovo
Best COVID-19 Initiative
Aptean & Close Brothers
Best Use of Customer Insight & Feedback
Energia
Vulnerable Situations
Aptean & Atlanta Group
Best Complaint Handling - Financial Services
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Best Complaint Handling Team of the Year
Essex County Council
Professional of the YearWinners 2020
Capita Remediation Services
Overall Winner
Firstsource Solutions and RBS Group
Best Complaint Handling
Firstsource Solutions and RBS Group
Best Complaint Handling Team of the Year - Financial Services
Flagship Housing
Best Complaint Handling Team of the Year - Initiative
Virgin Money UK Plc
Best Complaint Handling Team of the Year
Aldi UK
Retail & E-Commerce
Aldi UK
Best Customer Service
Capita Remediation Services
Best Use of Customer Insight & Feedback
npower
Utilities
Gavin Halliday, Virgin Money UK Plc
Complaint Handling Professional of the Year
Barclays Advocacy Team
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Alied Irish Banks p.l.c
Most Improved Complaint Handling - Financial Services
Virgin Holidays
Most Improved Complaint Handling - Initiative
npower
Most Improved Complaint Handling
Co-op
Resolver Vulnerable Situations