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Hall of Fame

Scroll down to see the list of organisations and individuals that have triumphed at the UK Complaint Handling Awards in recent years. Could you also take your place in the Hall of Fame?

Winners 2021

Aptean & MotoNovo

Overall Winner

LV=

Most Improved Complaint Handling

Aptean & MotoNovo

Best COVID-19 Initiative

Aptean & Close Brothers

Best Use of Customer Insight & Feedback

Energia

Vulnerable Situations

Aptean & Atlanta Group

Best Complaint Handling - Financial Services

LV=

Best Complaint Handling Team of the Year

Essex County Council

Professional of the Year

Winners 2020

Capita Remediation Services

Overall Winner

Firstsource Solutions and RBS Group

Best Complaint Handling

Firstsource Solutions and RBS Group

Best Complaint Handling Team of the Year - Financial Services

Flagship Housing

Best Complaint Handling Team of the Year - Initiative

Virgin Money UK Plc

Best Complaint Handling Team of the Year

Aldi UK

Retail & E-Commerce

Aldi UK

Best Customer Service

Capita Remediation Services

Best Use of Customer Insight & Feedback

npower

Utilities

Gavin Halliday, Virgin Money UK Plc

Complaint Handling Professional of the Year

Barclays Advocacy Team

Financial Services

Alied Irish Banks p.l.c

Most Improved Complaint Handling - Financial Services

Virgin Holidays

Most Improved Complaint Handling - Initiative

npower

Most Improved Complaint Handling

Co-op

Resolver Vulnerable Situations

NHS Property Services

Zero to Hero - Transforming Customer Relations

Winners 2019

Firstsource Solutions UK Ltd

Overall Winner

Wessex Water in partnership with The First Word

Best Complaint Handling Training

One Vision Housing

Best Use of Customers Insight & Feedback

Capita PLC

Customer Relations & Remediation

HSBC UK

Best Finance & Insurance

Firstsource Solutions UK Ltd

Customer Insight Strategy

The Sigma Financial Group

Best Outsourced Complaint Handling

HSBC UK PLC

Innovation in Complaint Management

Business Stream

Innovation in Complaint Management - Improved Process

Vitality Health

Complaint Management Process B2C

HSBC UK PLC

Product & Service Improvement

Yorkshire Building Society

Most Efficient Complaint Handling

NHS Property Services Ltd

Most Improved Complaint Handling

United Utilities

Most Improved Complaint Handling - Customer Centric

HSBC UK PLC

Most Improved Complaint Handling - Financial Services

United Utilities

Pro-Active Complaint Handling

Jodie Lewis - Morses Club

Complaint Handling Professional

Sally Ainsworth - United Utilities

Complaint Handling Leader of the Year

Tech Mahindra / Three / Hutchinson 3G

Best Complaint Handling Team of the Year

Virgin Money

Best Complaint Handling Team of the Year - Financial Services

Winners 2018

NewDay

Overall Winner

Virgin Money

Overall Best Team

Virgin Money PLC

Best Banking & Investment

Co-op

Best Contact Centre

HSBC UK

Best Finance & Insurance

Thomas Cook

Best Hospitality/Leisure/Transport & Travel

giffgaff & Firstsource

Best Personal Entertainment & Telecoms

Severn Trent Water

Best Utilities

CrossCountry

Best Digital

Virgin Money

Most Improved Complaint Handling

Co-op

Product & Service Improvement - Improving Customer Experience

Virgin Money

Pro-Active Complaint Handling

United Utilities

Pro-Active Complaint Handling – Utilities

Sage in partnership with Trustpilot

Utilising Consumer Reviews

NewDay

Managing Your People

Emma Donnelly, Head of Customer Relations, CrossCountry

Leader

BT Business and Public Sector Complaints

Team

Virgin Money

Team - Financial Services

United Utilities

Team - Utilties, Housing & Trains

Gordon Rimmer, Director of Marketing, Connect Managed Services

Outstanding Contribution

Rob Ettridge, Partner, Red Lorry Yellow Lorry

Outstanding Contribution

Winners 2017

Homes in Sedgemoor

Overall Winner

Homes in Sedgemoor

Internal Communication Excellence and Effectiveness

YOURGOLFTRAVEL.COM

Pro-active Complaint Handling

Hutchison 3G UK Ltd

Product and Service Improvement

Feefo Holdings

Utilising Consumer Reviews

National Savings & Investments (NS&I)

Banking and Investment

Provident

Finance and Insurance

East Thames Limited

Not for Profit and Charity

Showmax in partnership with Dashboard Consulting

Best Measurement in Customer Experience - Insight

Hutchison 3G UK Ltd

Personal Entertainment and Telecoms

Pearl Linguistics LTD

Public Services and Health Care

SGN

Utilities

Barclays Bank PLC

Complaint Team of the Year - Finance

TNT

Complaint Team of the Year - Services

Northern Gas Networks

Complaint Team of the Year - Utilities

Co-op Foods

Dispute Resolution Professional

Yorkshire Building Society Group

Leader

Scottish Water

Managing your People

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