Awards Experience

The Awards Finals

The Awards are a full-day experience, held online from start to finish using the latest videoconferencing software.

From 9am to 1pm, finalists present their initiatives in front of independent judging panels: this is the Awards Finals. Each category will have its own “room”, administered by a member of the Awards International team, in which each of the category’s presentations will take place. Many of these are open to spectators, so you’ll have the opportunity to attend open presentations throughout the day and see dozens of examples of top complaint handling.

Before or after your presentation, you can also network with hundreds of other complaint handling professionals.

We’re also pleased to announce that there will be a series of talks from complaint handling experts running in parallel with the finalists’ presentations. #ComplainNow will feature leading thinkers offering their insights on complaint handling trends, culminating in a panel discussion with all the speakers.

Throughout the day, you’ll have the chance to learn, connect - and win!

The Awards Ceremony

Once the presentations are finished, we will all come together online for the Awards Ceremony. Featuring a keynote speaker, musical entertainment plus, of course, the announcement of the winners, it’s an extraordinary celebration of the achievements of complaint handling professionals across the country.

In our experience, those who attend with their teams have the best Awards experience. Celebrating your success with those that made it possible makes the whole event more special.

This is your chance to get recognition for your efforts, and gain a greater appreciation for the progress made in complaint handling over the last year. We hope you can join us!

Spend more, save more!

Tickets will be available from 29th January.

Finalists Tickets

Log in to Awards Manager to find out more and book tickets for the finals and awards ceremony.

Log In

Non-finalists Tickets

Non-finalists Tickets include:
- Access to all open Finalists Presentations at the Awards Finals
- Access to the Awards Ceremony

Non-finalist Ticket Prices

Early Bird until February 26th
- Single ticket: £349
- 2 tickets: £599
- 3 tickets: £799

Regular price from February 27th to March 11th.
- Single ticket: £449
- 2 tickets: £649
- 3 tickets: £849

To request an invoice contact