This event is greater than the sum of its parts, and is designed to develop your knowledge and appreciation of complaint handling excellence.
Finalists deliver a pitch to expert judges, but also have the chance to watch Open Presentations from other companies and learn from their approaches.
In addition, you can hear from a range of speakers in our Complaints Gurus talks. This mini-conference will be running alongside finalist presentations, and will culminate in a fascinating panel discussion. You’ll have the chance to put your questions to the panel and benefit from their expert perspectives!
We’ve also improved our bespoke Awards Manager software, your digital hub on the day. You can use it to arrange meetings with other guests, create a personalised schedule and get the most out of your awards experience. And for those who want to stay connected after the event, we’ve founded The Judge Club.
This is our global networking organisation: a place for members to share best practice, meet potential business partners and advance the integrity of the awards. We firmly believe that awards are about community as well as competition, and we’re proud to give our guests additional chances to learn from, and connect with, each other.