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How to enter

How to enter the Awards

Start Your Journey

  • 1

    Book a call with Consultant

    Our Awards Consultants will make your journey award winning
    Book a call
  • 2

    Enter Your Initiative

    Select the category/categories of your choice and receive access to the Online Portal, where you write and submit your entry form
    Enter Now
  • 3

    Submit Your Entry

    Write your entry, which counts for 50% of your final score. Make use of our free case studies, articles and webinars. Ensure to submit your completed entry on the online portal by the end of business on 5th March 2021

How to enter the Awards

Finalists Announcement

Get shortlisted by a panel of our most prominent judges.
Finalists Announcement will be on 19th March 2021.

After Entry Deadline

  • 4

    Book your place

    Your Finalist ticket will allow you full access to all open presentations, along with the day’s networking events and online Awards ceremony.
  • 5

    Prepare Your Presentation

    Get ready to present before our panel of independent judges. The presentation should bring your initiative to life, and counts for 50% of your final score.
  • 6

    Awards Finals

    As well as presenting your initiative, you can enjoy a memorable day of celebration, learning and networking at the Awards Finals.
  • 7

    Awards Ceremony

    The Awards Ceremony takes an hour or so in the afternoon and it's online from start to finish. It will begin about an hour after judging finishes. A special host who runs the awards ceremony announces the awards presenters.

After Awards Finals and Ceremony

  • 8

    Receive Your Feedback Report

    Containing competitors’ scores and judges’ comments, your feedback report will give you detailed, specific feedback on your written entry and presentation that will help you refine your strategy going forward

Awards Experience
Reasons to enter

Top 3 reasons to enter

  • The chance to meet and compete with the country’s top complaint handlers
  • A full-day celebration of complaint handling excellence: presentations throughout the day followed by a glamorous Awards ceremony in the afternoon
  • Detailed feedback reports for every finalist

During the early bird period, which ends on 5th February, entry is £259. You can also enter additional categories for £199 when the order is made together.

After 5th February, entries are £359 and additional categories are £299.*

*VAT of 20% added to all prices.

Enter Now


Plan2Win Document

Everyone who enters the Awards deserves the chance to do well. That’s why we’ve prepared a Plan2Win document. With tips on category selection and writing a successful entry, it’s a great guide for your Awards journey!


Other valuable resources

Find all the resources you need including: webinars, guides, case studies


Frequently asked Questions

Find your answer