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Luke Pickard
Complaints Lead
I have worked in Financial Services for 14 years and began my career working for a legacy bank in their graduate programme. I am now working for a Fintech “Monzo” leading on everything complaints during a high growth period. I have had a wide and varied career working in front line operations, leading specialist functions and ultimately moving into Customer Experience and Complaints Management. I live in south wales with my wife and two children.
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