Tom McGovern
Head of Complaints
Tom is a leader in customer relations, service and operations having held a number of roles at Flutter Entertainment where he is now Head of Complaints. It is an exciting time for the group as he combines the Complaint departments across the 3 UK facing brands and explores the opportunities that brings for improvements for all customers. Tom has delivered transformational change in the areas he has led and creates the environment for operational teams to perform at high level delivering the strategy while maintaining an agile approach to the fast changing and regulated industry sector.