Director of Customer Care
Director of Customer Care responsible for leading a number of highly regulated teams. A proven track record for driving transformational change to deliver a more customer centric management function through improved customer journeys, speed, and quality whilst mitigating risk and growing digital capabilities. An experienced leader, with excellent communication skills and an ability to shape organisational vision, culture.
Experienced in managing both large multi site operations as well as setting up a new multi channel contact centre from scratch.