Director of Contact Centre & Service Delivery
In May 2014, Francesca joined NewDay as Director of Customer Service & Service Delivery where she is a member of the Senior Leadership team running the teams across Customer Service, Digital Servicing, Complaints, Underwriting and Fulfilment. Prior to that Fran worked at GE Capital, Axa Life, Telefonica O2, Cable & Wireless Worldwide and BT.
Fran is an experienced Leader who has led successful transformations and created award winning customer service experiences and teams. Her strengths lie in her passion and customer focus and creating insight to drive actionable outcomes. Fran has driven change that optimises digital adoption, customer and people engagement, great customer experience journeys.