Customer Experience Development Manager
With over 8 years industry experience as a skilled Customer Service Manager, I have acted as a strategic lead at two start-up companies, successfully building departments from the ground up. I have an extensive retail background, and now manage a peak team of over 100 people. I have created formal processes, procedures and fantastic, efficient teams that ensured customers are satisfied and remain loyal to the brands. I specialise in digital channels and encouraging self-service through sleek customer journeys. Ensuring great service is my passion.