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The Judge



Neil Martin

Creative Director


For the last 15 years, Neil’s been helping complaint handling teams to write like real people, not robots. Whether it’s putting empathy into Barclaycard’s responses, helping EE write with personality or creating a human approach to communication at the Ministry of Justice, Neil gives teams inspiring and practical ways to transform their language and their culture. Over the last 18 months, The First Word team has picked up a number of awards, including Gold for Best Training at the UK Complaint Handling Awards 2019.



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  1. in Filesystem.php line 111
  2. at HandleExceptions->handleError('2', 'file_put_contents(): Only 0 of 293 bytes written, possibly out of free disk space', '/home/www-data/public_html/cha20/vendor/laravel/framework/src/Illuminate/Filesystem/Filesystem.php', '111', array('path' => '/home/www-data/public_html/cha20/storage/framework/sessions/cFJRJ5ASoACqCFXG4OzrK7QZUzZkoPSydA6Ng5CW', 'contents' => 'a:4:{s:6:"_token";s:40:"lpM3xkSpyH6SUq2NlE8nwoW5dKpvYs77G6QK3RmS";s:9:"_previous";a:1:{s:3:"url";s:55:"https://complaintsawards.co.uk/the-judge/47/Neil-Martin";}s:9:"_sf2_meta";a:3:{s:1:"u";i:1734786438;s:1:"c";i:1734786438;s:1:"l";s:1:"0";}s:6:"_flash";a:2:{s:3:"old";a:0:{}s:3:"new";a:0:{}}}', 'lock' => true))
  3. at file_put_contents('/home/www-data/public_html/cha20/storage/framework/sessions/cFJRJ5ASoACqCFXG4OzrK7QZUzZkoPSydA6Ng5CW', 'a:4:{s:6:"_token";s:40:"lpM3xkSpyH6SUq2NlE8nwoW5dKpvYs77G6QK3RmS";s:9:"_previous";a:1:{s:3:"url";s:55:"https://complaintsawards.co.uk/the-judge/47/Neil-Martin";}s:9:"_sf2_meta";a:3:{s:1:"u";i:1734786438;s:1:"c";i:1734786438;s:1:"l";s:1:"0";}s:6:"_flash";a:2:{s:3:"old";a:0:{}s:3:"new";a:0:{}}}', '2') in Filesystem.php line 111
  4. at Filesystem->put('/home/www-data/public_html/cha20/storage/framework/sessions/cFJRJ5ASoACqCFXG4OzrK7QZUzZkoPSydA6Ng5CW', 'a:4:{s:6:"_token";s:40:"lpM3xkSpyH6SUq2NlE8nwoW5dKpvYs77G6QK3RmS";s:9:"_previous";a:1:{s:3:"url";s:55:"https://complaintsawards.co.uk/the-judge/47/Neil-Martin";}s:9:"_sf2_meta";a:3:{s:1:"u";i:1734786438;s:1:"c";i:1734786438;s:1:"l";s:1:"0";}s:6:"_flash";a:2:{s:3:"old";a:0:{}s:3:"new";a:0:{}}}', true) in FileSessionHandler.php line 83
  5. at FileSessionHandler->write('cFJRJ5ASoACqCFXG4OzrK7QZUzZkoPSydA6Ng5CW', 'a:4:{s:6:"_token";s:40:"lpM3xkSpyH6SUq2NlE8nwoW5dKpvYs77G6QK3RmS";s:9:"_previous";a:1:{s:3:"url";s:55:"https://complaintsawards.co.uk/the-judge/47/Neil-Martin";}s:9:"_sf2_meta";a:3:{s:1:"u";i:1734786438;s:1:"c";i:1734786438;s:1:"l";s:1:"0";}s:6:"_flash";a:2:{s:3:"old";a:0:{}s:3:"new";a:0:{}}}') in Store.php line 263
  6. at Store->save() in StartSession.php line 88
  7. at StartSession->terminate(object(Request), object(Response)) in Kernel.php line 177
  8. at Kernel->terminate(object(Request), object(Response)) in index.php line 58