Jonathan Mantle

Independent Consultant

Jonathan has worked in complaints for nearly twenty years, covering complaint handling, auditing, managing, training, and operational improvement. He has worked alongside some of the UKs leading insurance, pensions, lending, credit and consultancy firms in addition to the Financial Ombudsman Service.

Jonathan is the director of Complaints EQ, a business specialising in improving complaint handling, quality assurance, and root cause functions through operational improvement and skills training.