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Innovation in Complaint Management

Checkatrade HSBC UK PLC Turkcell Communication Services Capita PLC

Innovation in Complaint Management - Improved Process

Vodafone NHS Property Services Ltd Business Stream Johnson Controls

Best Complaint Handling Training

Zurich Insurance Plc Teleperformance D.I.B.S. Capita PLC Dwr Cymru Welsh Water Retail Services Wessex Water in partnership with The First Word

Best Outsourced Complaint Handling

Firstsource The Sigma Financial Group Tech Mahindra/Three/Hutchinson 3G

Best use of Customers Insight & Feedback

Checkatrade Affinity Water VitalityHealth HSBC UK PLC One Vision Housing lastminute.com

Complaint Management Process B2C

The Language Shop Ltd VitalityHealth HSBC UK PLC Northern Trust The Consumer Council for Northern Ireland

Most Efficient Complaint Handling

Checkatrade Teleperformance D.I.B.S. HSBC UK PLC Dwr Cymru Welsh Water Retail Services Yorkshire Building Society

Most Improved Complaint Handling - Customer centric

HM Courts & Tribunals Service in partnership with The First Word Vodafone United Utilities Business Stream LiveWest

Most Improved Complaint Handling

UK Power Networks The Outside Clinic Johnson Controls NHS Property Services Ltd

Most Improved Complaint Handling - Financial Services

PiggyBank Zurich Insurance Plc HSBC UK PLC Morses Club VitalityHealth

Pro-Active Complaint Handling

Teleperformance D.I.B.S. HSBC UK PLC United Utilities The Consumer Council for Northern Ireland

Customer Insight Strategy

Firstsource HSBC UK PLC Word It with Affinity Water lastminute.com

Product & Service Improvement

HSBC UK PLC Morses Club

Customer Relations & Remediation

HSBC UK PLC Capita PLC

Best Complaint Handling Team of the Year - Financial Services

Zurich Insurance Plc HSBC UK PLC Morses Club Yorkshire Building Society

Best Complaint Handling Team of the Year

Tech Mahindra/Three/Hutchinson 3G Teleperformance D.I.B.S. United Utilities Leicestershire County Council Business Stream The Consumer Council for Northern Ireland

Complaint Handling Professional

Morses Club (Jodie Lewis) Yorkshire Building Society The Language Shop Ltd

Complaint Handling Leader of the year

Morses Club (Ben Smith-Milne’s) Zurich Insurance Plc United Utilities