UK Complaint Handling Awards Finalists 2020

Congratulations to all entrants that have been shortlisted as Finalists. Please note that the categories that had more than 6 shortlisted entries have been split into two or three categories based on the initiatives. Company name announced is based on the company details written in the Entry Form. if you would like to update it please contact Kristina on kristina@awardsinternational.com.

She will be your Awards Consultant going forward so please get in touch with her to schedule a call and cover next steps.

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Best Complaint Handling

Virgin Money UK Plc RBS and Firstsource The Co-op Tusker Direct Powershop UK Qasss

Best Complaint Handling Team of the Year - Financial Services

Royal Bank of Scotland International RBS and Firstsource Aegon UK LV=General Insurance Allied Irish Banks p.l.c. (AIB) Barclays Financial Assistance

Best Complaint Handling Team of the Year - Initiative

The Co-op EE Autocab Flagship Group Qasss

Best Complaint Handling Team of the Year

One Vision Housing Monzo Bank Ltd Virgin Money UK Plc Capita Remediation Services Opus Energy Powershop UK

Best Customer Service

Tata Communications One Vision Housing The Consumer Council for Northern Ireland ALDI EE Barclays Financial Assistance

Best Use of Customer Insight & Feedback

Huntswood Capita Remediation Services The Co-op Barclays Advocacy Team Autocab Customer Support

Complaint Handling Professional of the Year

The Grand - Robert Richardson Barclays Financial Assistance EE Ascenti Virgin Money UK Plc

Financial Services

RBS and Firstsource Barclays Advocacy Team Aegon UK Capita Remediation Services Allied Irish Banks p.l.c. (AIB) Royal Bank of Scotland International

Most Improved Complaint Handling - Financial Services

Virgin Money UK Plc Royal Bank of Scotland International Allied Irish Banks p.l.c. (AIB) Barclays Financial Assistance Premium Credit Ltd Amigo Loans

Most Improved Complaint Handling - Initiative

Opus Energy Virgin Holidays Ascenti Aegon UK LV=General Insurance

Most Improved Complaint Handling

BT Npower Ltd The Nursing and Midwifery Council (NMC) The Co-op Autocab Customer Support

Resolver Vulnerable Situations

The Co-Op Ageas One Vision Housing The Consumer Council for Northern Ireland

Retail & E-Commerce

The Co-Op Capita Remediation Services Aldi (Red Consultancy)

Utilities

Opus Energy Yorkshire Water Npower

Zero to Hero - Transforming Customer Relations

Royal Bank of Scotland International The Co-op NHS Property Services Yarlington Housing Group Code Student Accommodation Premium Credit Ltd