David Wright
Principal Consultant
David is a versatile complaints and remediation specialist, with over 2 decades working within the industry. Starting out in retail banking before expanding into other sectors, including utilities, travel and public sector. He currently works for Equiniti as their Principal Consultant, supporting the business and their clients across multiple remediation and complaint projects.
David is a passionate advocate of a customer-centric approach to complaints management, ensuring processes have the customer at heart, deliver fair outcomes, and with positive customer engagement.