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23rd February 2017


The Awards

The UK Complaint Handling Awards 2017 are set to become the most innovative and credible event in the calendar for complaint handling professionals across the UK. This unique daytime event lets businesses from across the UK compete for the ultimate accolade in the world of complaint handling.

The Awards are judged by panels of independent business experts. The scoring methodology and criteria, endorsed by Cranfield School of Management, are available for all to see, and feature Judges' feedback reports for all entrants. The reports are provided to entrants after the Awards Finals.


23rd February 2017

The Awards

"A wonderful way to gain industry recognition for great initiatives, but also to celebrate and recognise our best teams."

Shelley Arnett, Nationwide Building Society, Employee Excellence Consultant

"We loved the interactivity of the day and the opportunity to network with like-minded CX professionals"

Susanne Henderson, Sage UK Limited, Incentive Specialist

"Excellent best practice sharing, great for Networking, good spread of sectors and professionally organised & delivered!"

Frank Mowat, HSBC, Deputy Regional Director - London Region

About the awards

The UK Complaint Handling Awards 2017 were created to recognise and celebrate organisations, teams and individuals that are achieving excellence in the world of customer complaint handling. The Awards are a perfect opportunity for the organisations to promote their amazing initiatives, improvement, learning, and personal and team development, but also be inspired to take their business to the next level.

The Categories

The UK Complaint Handling Awards 2017 recognise and celebrate exceptional team performance in 22 categories across sectors and disciplines, and for teams and individual professionals.

Judging at the awards

We rely on the expertise of our experienced Judges, who apply industry knowledge and category-specific skill sets to the assessment of every entry. The judging process is transparent, impartial and independent. All Judges go through a vetting process and are ultimately the ones who decide whether your entry is worthy of an Award.

Award Partners

We are proud to partner with some of the most successful organisations in the UK. Our partnerships are built to be dynamic and flexible and achieve results in promoting and awarding best initiatives in customer experience. Our partners have the opportunity to network with decision makers among top customer experience professionals throughout their journey to the Awards Finals and ultimately during an unforgettable moment in their careers.