is the place to be for anyone looking to take their
complaint handling strategy to the next level.
Topic: Applying insight to set compensation and remediation.
Category won: Customer Relations & Remediation
Company: Three UK
Topic: The best group of complaint handling heroes who work consistently to raise standards and provide an outstanding customer service.
Category won: Best Complaint Handling Team of the Year
Company: HSBC UK
Topic: Fixing Complaint Root Causes
Category won: Product & Service Improvement
Company: United Utilities
Topic: Service Recovery
Category won: Most Improved Complaint Handling - Customer Centric
Topic: Using Innovative Customer Insight to Improve the Complaints Journey
Category won: Complaint Management Process B2C
Topic: A double-edged strategy for improving complaints management using customer insight
Category won: Customer Insight Strategy