is the place to be for anyone looking to take their
complaint handling strategy to the next level.
Egeria Insights is the data insights business of Resolver Group. Our Insights as a Services (IaaS) is powered by over 5 million unique complaint cases captured by Resolver.co.uk, the independent online complaints platform. We help businesses to retain their customers and reduce complaint volumes through predictive indicators to identify customers at risk of vulnerable circumstances, customers with a complaint set to escalate and customers on the brink of churning. We also offer industry level benchmarking for comparative analysis.
Topic: Applying insight to set compensation and remediation.
Category won: Customer Relations & Remediation
Company: Three UK
Topic: The best group of complaint handling heroes who work consistently to raise standards and provide an outstanding customer service.
Category won: Best Complaint Handling Team of the Year
Company: HSBC UK
Topic: Fixing Complaint Root Causes
Category won: Product & Service Improvement
Company: United Utilities
Topic: Service Recovery
Category won: Most Improved Complaint Handling - Customer Centric
Topic: Using Innovative Customer Insight to Improve the Complaints Journey
Category won: Complaint Management Process B2C
Topic: A double-edged strategy for improving complaints management using customer insight
Category won: Customer Insight Strategy