TURN YOUR COMPLAINTS INTO CX SUCCESS
The Winning with Complaint Handling Conference
is the place to be for anyone looking to take their
complaint handling strategy to the next level.

19

25 september park plaza riverbank
london
With 6 fascinating panel discussions led by representatives from some of the UK’s top companies, our practical, interactive conference will showcase award-winning complaint handling initiatives from respected senior business professionals.
agenda
WHAT TO EXPECT ON THE DAY
Practical techniques on transforming complaints into improved products and services and how to create customer loyalty through outstanding complaint handling strategies
Focus on adopting dynamic, technological solutions instead of traditional approaches
Panel discussions led by award-winning companies who are defining excellence in complaint handling
Attendees from a variety of sectors. It’s no longer good enough to be the best in your industry, so we invite representatives from across the economy to share best practice
A fully interactive experience using the Slido app, which will let you vote on discussion topics and put questions to the panel in real time, meaning the conversation flows smoothly and covers all relevant points.
Numerous networking opportunities throughout the day, with four breaks and an extended brunch break giving you plenty of time to connect with other business leaders
CONFERENCE CHAIRS
Neil Skehel
Founder & CEO
Awards International
Daniel Ord
Founder & Director
OmniTouch International
KEY DATES VENUE
&
Early Bird Booking Offer ends
19 July 2019
Conference Date
25 September 2019
Park Plaza Riverbank London book now
AGENDA
09.00 - 09.30
Registration
09.30 - 09.45
Conference Introduction - Daniel Ord
09.45 - 10.00
1st Panel Discussion
10.00 - 10.15
Q&A
10.15 - 10.30
Break
10.30 - 10.45
2nd Panel Discussion
10.45 - 11.00
Q&A
11.00 - 11.15
Break
11.15 - 11.30
3rd Panel Discussion
11.30 - 11.45
Q&A
11.45 - 12.45
BRUNCH
12.45 - 13.00
4th Panel Discussion
13.00 - 13.15
Q&A
13.15 - 13.30
Break
13.30 - 13.45
5th Panel Discussion
13.45 - 14.00
Q&A
14.00 - 14.15
Break
14.15 - 14.30
6th Panel Discussion
14.30 - 14.45
Q&A
14.45 - 16.15
Networking and Connecting
EARLY BIRD DEAL
If you purchase your ticket before our speaking lineup is announced,
it’s just £249
- compared to a regular entry price of £349. book now
We are pleased to offer a sizeable entry,
discount
to those who book early on.
To give you an indication of our conference’s top-quality insight, our guest speakers last year included:
So you can look forward to some outstanding thought leadership from our finalised line-up!
We look forward to seeing you there!
This isn’t just another conference:
you are an integral part of this event and your priorities will shape what we discuss. It promises to be an educational and inspirational experience for everyone involved.