Turn Your Complaints
Into CX Success
Hear 15 award winning case studies of complaint management including HSBC, United Utilities, Thomas Cook, Co-op and featured guests Resolver and iCasework.
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Park Plaza Riverbank, London
Chair City Suite 1
Manuela Pifani is the founder and MD of CXellence Consulting. Multi-award-winning, CCXP qualified and with over 15 years in corporate CX leadership roles, Manuela is now focusing on helping other organisations achieve success through Customer Experience excellence
Chair City Suite 3
Neil Skehel is the founder and CEO of Awards International, operating business awards and related B2B events in the UK, EU and the Gulf. He is also the founder and proprietor of Customer Experience Magazine.
Since being established in 1998, iCasework has been an agent for the transformation of case management as an organisational process and practice.
Across our team, iCasework is the fusion of a highly developed understanding of technology together with proficiency in meeting the challenges of managing casework.
"Awards programmes are a way to demonstrate good practice. Complaint handling is a space that gets negative feedback, but it can show that companies are improving and making a difference.”
Sally Ainsworth Head of Service Recovery, United Utilities
“I definitely advise companies to consider entering the awards, I think it’s been a fantastic experience, we were very nervous but the whole thing has put us at ease and it has been a really good team building exercise.”
Tracey Clough, Strategic Customer Complaints Manager, Hitachi Capital
“Take a chance, come and enter, come and benchmark yourselves against other businesses, complaints exist in every organisation, you’re doing more right than you think so why not pick up an award for it, take a chance, more knowledge other businesses, swap ideas, make new friends, really worthwhile”
Mandy Holford, Director of Customer Services, Echo-U
“It was fantastic to be part of the inaugural Complaints Handling Awards. It gave us a great opportunity to gain an external view on our revised complaints procedure and ethos. The Awards were really well run and a fantastic venue was used. The icing on the cake for us was that we won our sector award. This has given us not only wider recognition for our achievements both inside and outside our own sector, but also raised our team’s profile within our own business.”
Avis Rhodes, Head of Customer Service, East Thames ltd