Winners and Finalists 2020

We are proud to present the winners of the UK Complaint Handling Awards 2020. The day consisted of the live entry presentations in the morning followed by the superb gala lunch and highly anticipated awards ceremony. Congratulations to all our finalists and winners.

See you again next year!

Neil Skehel, CEO Awards International


Best Complaint Handling

Gold Winner

Firstsource Solutions and RBS Group

Silver Winner

QA Scheme Support Services Ltd (QASS)

Bronze Winner

Co-op

Finalists

Virgin Money UK Plc RBS and Firstsource The Co-op Tusker Direct Powershop UK Qasss

Best Complaint Handling Team of the Year - Financial Services

Gold Winner

Firstsource Solutions and RBS Group

Silver Winner

Barclays Financial Assistance

Bronze Winner

Aegon UK

Finalists

Royal Bank of Scotland International RBS and Firstsource Aegon UK LV=General Insurance Allied Irish Banks p.l.c. (AIB) Barclays Financial Assistance

Best Complaint Handling Team of the Year - Initiative

Gold Winner

Flagship Housing

Silver Winner

Co-op

Bronze Winner

QA Scheme Support Services Ltd (QASSS)

Finalists

The Co-op EE Autocab Flagship Group Qasss

Best Complaint Handling Team of the Year

Gold Winner

Virgin Money UK Plc

Silver Winner

Capita Remediation Services

Bronze Winner

Opus Energy

Finalists

One Vision Housing Monzo Bank Ltd Virgin Money UK Plc Capita Remediation Services Opus Energy Powershop UK

Retail & E-Commerce

Gold Winner

Aldi UK

Finalists

The Co-Op Capita Remediation Services Aldi (Red Consultancy)

Best Customer Service

Gold Winner

Aldi UK

Silver Winner

The Consumer Council for Northern Ireland

Bronze Winner

One Vision Housing

Finalists

Tata Communications One Vision Housing The Consumer Council for Northern Ireland ALDI EE Barclays Financial Assistance

Best Use of Customer Insight & Feedback

Gold Winner

Capita Remediation Services

Silver Winner

Huntswood

Bronze Winner

Autocab

Finalists

Huntswood Capita Remediation Services The Co-op Barclays Advocacy Team Autocab Customer Support

Utilities

Gold Winner

npower

Finalists

Opus Energy Yorkshire Water Npower

Complaint Handling Professional of the Year

Gold Winner

Gavin Halliday, Virgin Money UK Plc

Silver Winner

Olivia Bradley-Moore, Barclays FInancial Assistance

Bronze Winner

Emma Day, EE

Finalists

Barclays Financial Assistance EE Ascenti Virgin Money UK Plc

Financial Services

Gold Winner

Barclays Advocacy Team

Silver Winner

Firstsource Solutions and RBS Group

Bronze Winner

Capita Remediation Services

Finalists

RBS and Firstsource Barclays Advocacy Team Aegon UK Capita Remediation Services Allied Irish Banks p.l.c. (AIB) Royal Bank of Scotland International

Most Improved Complaint Handling - Financial Services

Gold Winner

Alied Irish Banks p.l.c

Silver Winner

Virgin Money UK Plc

Bronze Winner

Premium Credit Ltd

Finalists

Virgin Money UK Plc Royal Bank of Scotland International Allied Irish Banks p.l.c. (AIB) Barclays Financial Assistance Premium Credit Ltd

Most Improved Complaint Handling - Initiative

Gold Winner

Virgin Holidays

Silver Winner

LV= Genral Insurance

Bronze Winner

Aegon UK

Finalists

Opus Energy Virgin Holidays Ascenti Aegon UK LV=General Insurance

Most Improved Complaint Handling

Gold Winner

npower

Silver Winner

Co-op

Bronze Winner

BT

Finalists

BT Npower Ltd The Nursing and Midwifery Council (NMC) The Co-op Autocab Customer Support

Resolver Vulnerable Situations

Gold Winner

Co-op

Silver Winner

Ageas

Finalists

The Co-Op Ageas One Vision Housing The Consumer Council for Northern Ireland

Zero to Hero - Transforming Customer Relations

Gold Winner

NHS Property Services

Silver Winner

Yarlington Housing Group

Bronze Winner

Co-op

Finalists

Royal Bank of Scotland International The Co-op NHS Property Services Yarlington Housing Group Code Student Accommodation Premium Credit Ltd

Overall Winner

Gold Winner

Capita Remediation Services