Winners 2018

"I am delighted to present the winners of the UK Complaint Handling Awards. The day consisted of the live entry presentations in the morning followed by the superb gala lunch and highly anticipated awards ceremony. It was fantastic to see so many inspiring companies who are leading the way in effective complaint handling. Congratulations and thank you to all of our finalists and winners
See you again next year!"

Neil Skehel, CEO Awards International

Click here to register your interest now for The UK Complaint Handling Awards 2019 and receive 10% off your entry fee.

Winners 2018

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Best Banking & Investment

Winner

Virgin Money PLC

Silver Winner

Aegon UK

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Best Contact Centre

Winner

Co-op

Silver Winner

CrossCountry

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Best Finance & Insurance

Winner

HSBC UK

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Best Hospitality/leisure/transport & travel

Winner

Thomas Cook

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Best Personal Entertainment & Telecoms

Winner

giffgaff & Firstsource

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Best Utilities

Winner

Severn Trent Water

Silver Winner

United Utilities

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Best Digital

Winner

CrossCountry

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Most Improved Complaint Handling

Winner

Virgin Money

Silver Winner

CitySprint

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Product & Service Improvement – Improving Customer Experience

Winner

HSBC Mortgages

Silver Winner

Aegon UK

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Product & Service Improvement – Transforming Customer Relations

Winner

Co-op

Silver Winner

CrossCountry

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Pro-Active Complaint Handling

Winner

Virgin Money

Silver Winner

Intelenet Global Services

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Pro-Active Complaint Handling – Utilities

Winner

United Utilities

Silver Winner

South West Water

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Utilising Consumer Reviews

Winner

Sage in partnership with Trustpilot

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Managing Your People

Winner

NewDay

Silver Winner

BT Business and Public Sector Complaints

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Leader

Winner

Emma Donnelly, Head of Customer Relations, CrossCountry

Silver Winner

Ben Lyons - Operations Manager, Co-op

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Team

Winner

BT Business and Public Sector Complaints

Silver Winner

Three & Tech Mahindra

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Team – Financial Services

Winner

Virgin Money

Silver Winner

Intelenet Global Services

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Team – Utilties, Housing & Trains

Winner

United Utilities

Silver Winner

South West Water

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Outstanding Contribution

Winner

Gordon Rimmer,
Complaints Handling Awards judge,
Director of Marketing,
Connect Managed Services.

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Outstanding Contribution

Winner

Rob Ettridge,
Complaints Handling Awards judge,
Partner Red Lorry Yellow Lorry.

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Overall Best Team

Winner

Virgin Money

Silver Winner

United Utilities

Bronze Winner

BT Business and Public Sector Complaints

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Overall Winner

Winner

NewDay

Silver Winner

Virgin Money

Bronze Winner

United Utilities