Our Partners

CXM

A monthly online magazine, packed full of industry news, blogs, features, video bites and international stories focusing on customer experience. With over 23,000 subscribers, the magazine is a valuable vehicle to reach customer experience professionals. The magazine partners Awards International, a company organizing a series of business awards programmes which celebrate organisations who are striving to put customers at the centre of their business and the teams who make this happen. The Awards highlight best practice which we can all learn from. The programmes include: the UK Customer Experience Awards, the UK Digital Experience Awards, the UK Employee Experience Awards, UK Complaint Handling Awards and the UK Business Awards. Customer Experience Magazine features stories from the winners, judges and finalists from the Awards who share their insights and specialist approach in order to help us all improve the experiences we deliver to our customers.

Barnardo’s

Barnardo’s believes in children regardless of their circumstances, gender, race, disability or behaviour. Our purpose as a charity today is to transform the lives of the UK’s most vulnerable children

We believe in the abused, the most vulnerable, the forgotten and the neglected. We will support them, stand up for them and bring out the best in each and every child.

We do this because we believe that every child deserves the best start in life and the chance to fulfil their potential.

We use the knowledge gained from our direct work with children to campaign for better childcare policy and to champion the rights of every child.

With the right help, committed support and a little belief, even the most vulnerable children can turn their lives around. Barnardo’s is regulated by the Charity Commission. Being a registered charity means that we must always be accountable and transparent.

Resolver

Website

The Henley Centre for Customer Management.

The Henley Centre for Customer Management is a unique collaboration between academia and a consortium of organisations who want to further their knowledge and understanding of leading-edge best practice in customer management (hccmsite.co.uk). Together members create a genuine opportunity to harness the forward thinking that delivers growth; building transferable knowledge and turning it into effective practice.

Moira Clark is Professor of Strategic Marketing at Henley Business School and Founder and Director of The Henley Centre for Customer Management. Moira’s has researched and published widely on the subject of Customer Management, Customer Experience, Relationship Marketing and Service Excellence. She also has extensive marketing consultancy experience with leading international companies, sits on a number of advisory boards and is a frequent keynote speaker at many public and in-company seminars and conferences around the world.

Professor Malcolm McDonald

Ecoscheme Remedial Management

Aptean

Respond, an Aptean solution and the UK’s market leader in complaints, is a powerful case management platform that supports every role in your customer experience team—from front-line agents and case managers to team leaders and executives. Through configurable, process-driven workflows and user-friendly dashboards, Respond empowers your team to improve customer interactions, accelerate case resolution, identify root causes, and capture actionable insights to provide an outstanding customer experience.