Our Partners

CXM

A monthly online magazine, packed full of industry news, blogs, features, video bites and international stories focusing on customer experience. With over 10,000 subscribers, the magazine is a valuable vehicle to reach customer experience professionals. The magazine partners the UK Experience Awards, a series of business awards programmes which celebrate organisations who are striving to put customers at the centre of their business and the teams who make this happen. The Awards highlight best practice which we can all learn from. The programmes include: the UK Customer Experience Awards,the UK Digital Experience Awards, the UK Employee Experience Awards and the UK Financial Services Experience Awards. Customer Experience Magazine features stories from the winners, judges and finalists from the Awards who share their insights and specialist approach in order to help us all improve the experiences we deliver to our customers.

Subscribe: www.customerexperiencemagazine.co.uk for the latest issue.

Follow us on Twitter: @TheCXMagazine

Join our group on: LinkedIn

Awards International

Major programmes include:

• UK Business Awards
• UK Complaint Handling Awards
• UK Customer Experience Awards
• UK Digital Experience Awards
• UK Employee Experience Awards

The company has been in the Awards business since 2007 and review their programmes year on year to ensure they deliver outstanding value to their customers. The Awards International business model is all about working with partners. Partners with whom the company identifies it can work with to build a long term successful partnership with on the basis of equal risk and reward.

Barnardo’s

Barnardo’s believes in children regardless of their circumstances, gender, race, disability or behaviour. Our purpose as a charity today is to transform the lives of the UK’s most vulnerable children

We believe in the abused, the most vulnerable, the forgotten and the neglected. We will support them, stand up for them and bring out the best in each and every child.

We do this because we believe that every child deserves the best start in life and the chance to fulfil their potential.

We use the knowledge gained from our direct work with children to campaign for better childcare policy and to champion the rights of every child.

With the right help, committed support and a little belief, even the most vulnerable children can turn their lives around. Barnardo’s is regulated by the Charity Commission. Being a registered charity means that we must always be accountable and transparent.

Resolver

Website

iCasework

Since being established in 1998, iCasework has been an agent for the transformation of case management as an organisational process and practice. Across our team, iCasework is the fusion of a highly developed understanding of technology together with proficiency in meeting the challenges of managing casework.

Technology consists of two elements; firstly, the cloud and secondly, software development. Our experience of problem solving in casework management is the result of managing projects and designing systems for public bodies and large organisations where security and compliance are often overriding considerations.

Case management is a process and at the same time it is also the practice of customer service delivery. As a process it needs to be simple, repeatable and consistent. As a practice it needs to demonstrate high standards of customer care and the ability to listen and fairly address each case.

The UX design of the software is intuitive and simple so that even occasional users are able to initiate the creation of a new case, with consistent data collection assured every time. The solution systemises case management so that from data collection via any channel that a case is raised, through to resolution, each incident is properly managed every time, and in line with the client’s internal policy and to the satisfaction of external regulators.

With in excess of 25 years’ experience in the field, the founders of the company continue to steer the business so it remains true to itself. Put in its most simple form, this is to help our clients to do a better job of case management and to leverage it as a strategic practice. The process of performing case management is simplified and made more efficient. Data analysis yields intelligence to assist management decision making and drives Quality Management and Continual Improvement.

The Henley Centre for Customer Management.

The Henley Centre for Customer Management is a unique collaboration between academia and a consortium of organisations who want to further their knowledge and understanding of leading-edge best practice in customer management (hccmsite.co.uk). Together members create a genuine opportunity to harness the forward thinking that delivers growth; building transferable knowledge and turning it into effective practice.

Moira Clark is Professor of Strategic Marketing at Henley Business School and Founder and Director of The Henley Centre for Customer Management. Moira’s has researched and published widely on the subject of Customer Management, Customer Experience, Relationship Marketing and Service Excellence. She also has extensive marketing consultancy experience with leading international companies, sits on a number of advisory boards and is a frequent keynote speaker at many public and in-company seminars and conferences around the world.