CXM

A monthly online magazine, packed full of industry news, blogs, features, video bites and international stories focusing on customer experience. With over 23,000 subscribers, the magazine is a valuable vehicle to reach customer experience professionals. The magazine partners Awards International, a company organizing a series of business awards programmes which celebrate organisations who are striving to put customers at the centre of their business and the teams who make this happen. The Awards highlight best practice which we can all learn from. The programmes include: the UK Customer Experience Awards, the UK Digital Experience Awards, the UK Employee Experience Awards, UK Complaint Handling Awards and the UK Business Awards. Customer Experience Magazine features stories from the winners, judges and finalists from the Awards who share their insights and specialist approach in order to help us all improve the experiences we deliver to our customers.

Barnardo’s

Barnardo’s believes in children regardless of their circumstances, gender, race, disability or behaviour. Our purpose as a charity today is to transform the lives of the UK’s most vulnerable children

We believe in the abused, the most vulnerable, the forgotten and the neglected. We will support them, stand up for them and bring out the best in each and every child.

We do this because we believe that every child deserves the best start in life and the chance to fulfil their potential.

We use the knowledge gained from our direct work with children to campaign for better childcare policy and to champion the rights of every child.

With the right help, committed support and a little belief, even the most vulnerable children can turn their lives around. Barnardo’s is regulated by the Charity Commission. Being a registered charity means that we must always be accountable and transparent.

Professor Malcolm McDonald

Cranfield School of Management

Cranfield School of Management is one of the oldest and most prestigious business schools in the UK. It is part of Cranfield University, the UK’s only wholly postgraduate university specialising in science, technology, engineering and management.

 Known for their excellence in leadership development and for their powerful industry links and real world focus.

 The Cranfield School of Management run the prestigious Cranfield Customer Management Forum (CCMF) – a club of organisations from academia and across industry sectors to drive forward best practice in customer management across marketing, sales and customer service and enable networking.

This is the third year Cranfield have partnered with the Awards to gather best practice in customer experience management. Experts at Cranfield have also produced 2 white papers using case studies from the winners of the Awards in order to provide insight to managers when it comes to delivering outstanding customer experience.

Worksmart

Worksmart have built their reputation by supporting the UK’s leading financial service businesses through the challenges of regulatory compliance. From Training & Competence to Quality Assurance, SM&CR to Complaints Management we enable smarter business responses.

Whether we are working with an SME or a large corporation, our software creates commercial improvements that also meet the demands of regulatory change. Worksmart products are simple to configure, easy to implement and will help streamline your business processes. With our deep experience, comprehensive, award winning product range and consulting expertise, Worksmart can be trusted to ensure regulatory change can be turned into business advantage.

Resolver

Resolver is a non-for-profit online platform (resolver.co.uk), part of the Resolver Group. Resolver helps consumers raise well structured complaints to issues free of charge. Resolver captures the lost voice of dis-engaged consumers and diffuses friction between them and the business to create better outcomes for all. We achieve this by informing consumers of their rights and managing their expectations to help achieve a smooth resolution. With over 5 million complaint cases and counting, Resolver Group’s business brand, Egeria Insights, are able to use this unique data to support businesses to improve their complaint handling processes through the intelligent application of natural language processing, industry benchmarking and predictive technology.

We help firms govern, transform and operate their businesses to drive better outcomes.

When our clients need support, it almost always involves customer considerations, it is often multi-channel and always requires an approach that is compliant with regulation.

In our engagement with clients we are, above all else, collaborative and always at the forefront in the development of innovative, tailored and transformative solutions. These typically combine people, processes and technology to drive better customer, commercial, and regulatory outcomes.

Our services include resourcing and outsourcing solutions, backed up by an expert advisory capability.

We have a solid reputation for being easy to work with, which has been earned through continuous improvement and consistency in exceeding our clients' expectations throughout all stages of delivery.

Civica

Civica (www.civica.com) is an international market leader providing the cloud software and digital solutions used by more than two million professionals to deliver vital every day services. Combining exceptional sector experience, customer focus and track record, Civica provides the software and automation to help organisations around the world transform the way they work and achieve better outcomes for people and communities.

Organisations around the world trust our cloud based complaint management software, UsefulFeedback, to handle millions of complaints per year.