Formerly a Customer Relations Manager, Lauren is now providing analytic and consultancy services to businesses through her own company. Previous clients include Bupa and Morrisons.
Previous successes include the development of a multi channel/multi site customer relations function as well as the management and implementation of multiple remediation projects. This experience gives her a unique perspective on the customer journey.
Lauren is a firm believer in the benefits of systems thinking and root cause analysis when solving problems, whether through complaints or pro-active problem identification.