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HOW IMPROVED COMPLAINT HANDLING YIELDS COMPANYWIDE IMPROVEMENTS

Download this free report to gain exclusive insight from UK Complaint Handling Awards 2018 winners CrossCountry, Thomas Cook, and CitySprint.

In an age of increased competition and pressure on the bottom line, teams at these companies showed how transforming the complaint department can yield benefits throughout the enterprise.

The three companies show that an investment in revitalising complaint handling can pay benefits far beyond the customer service department.

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