UK Complaint Handling Awards 2020 - How Improved Complaint Handling

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THE ENTRY DEADLINE

16th November 2018

FINALISTS' ANNOUNCEMENT

30th November 2018

THE AWARDS FINALS AND PRESENTATIONS

8th March 2019

HOW IMPROVED COMPLAINT HANDLING YIELDS COMPANYWIDE IMPROVEMENTS

Download this free report to gain exclusive insight from UK Complaint Handling Awards 2018 winners CrossCountry, Thomas Cook, and CitySprint.

In an age of increased competition and pressure on the bottom line, teams at these companies showed how transforming the complaint department can yield beneﬁts throughout the enterprise.

The three companies show that an investment in revitalising complaint handling can pay beneﬁts far beyond the customer service department.

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