15th January 2021
29th January 2021
25th March 2021
As the only Awards dedicated to recognising complaint handling excellence, we’ve built up an extraordinary network of complaints experts over the years.
And now that we’re building up to the 2021 edition of the UK Complaint Handling Awards, we’re gathering together that expertise in one place! Reading this report will give you an overview of how the complaint handling sector has “got to grips” with the COVID-19 pandemic, and what we can expect going forward.
It’s been a year marked by change and disruption, but also high levels of innovation. So download this report to discover:
We hope you enjoy it!