Below are some of the frequently asked questions that we hope will help you on your Awards journey. If you would like to discuss being part of the UK Complaint Handling Awards, please contact Gerard Gargan using the contact details below.

Who can enter?

Anyone, as long as the activity, company or individual involved in the submission relates to, or has been involved in complaint handling. There are plenty of categories to choose from. Get in touch if you need some help deciding which category is the right one for you.

Why should I enter?

Visit the why enter page to find out what you have to gain from entering the awards.

What can be entered?

Any complaint handling initiative or project that has delivered a consequent positive impact on an organisation

What is the period of eligibility for the awards?

For entries to the 2018 awards, at least part of the campaign should have taken place during 2017.

How do I enter these awards?

Once you have decided which category(ies) you would like to enter, you will need to complete the enter the awards form. Upon completion of this form and payment being received, you will receive the Official Entry Form to complete. All entries need to be submitted using this form. When you are ready to submit your Official Entry form you will need to upload it via the web link within the form.

If you are selected as a finalist, you will need to prepare a 15 minute presentation, followed by a 10/15 minute Q & A session. This is an opportunity for you to bring your written entry to life. You will do your presentation in front of a panel of 4-5 judges on Thursday 22nd February 2018 at Park Plaza Riverbank, London.

What should my entry include?

You need to complete all of the sections within the official entry form. The questions are based on a set of 7 criteria, as below.

  • Business rationale and context
  • The outstanding initiative delivered
  • Business impact and results achieved
  • Clear insight
  • Innovative and creative solution
  • Effective implementation

We recommend you provide supporting visual or other non-written evidence to supplement your written entry. We will also require your company logo for use in our brochure, website and app.

What are your policies on confidentiality?

If you become a finalist, you are able to choose if you would like your panel to be ‘open’ or ‘closed’. All judges sign a confidentiality agreement and we ensure that your judging panel does not have any conflict of interest with your business.

How much does it cost to enter?

The entry fee is £199.00 plus VAT per entry. Each entry into a sector or discipline specific category enables you to submit one entry into a “people people” category for £139.00 plus VAT.

Can I enter the same project into more than one category?

This is an excellent way of maximising your chances of winning! Putting your entry in front of different judges will also enable you to get more feedback. Each entry into an industry or discipline specific category also enables you to submit one entry into a people people specific category for £139.00 plus VAT.

Can I submit an entry from another awards?

So long as it is relevant, yes you can. If it is not from one of awards International’s awards, you will need to make sure the entry fits into the template for our entry form.

What is the deadline for payment for entries?

We need to receive payment from you in order to send you your official entry form. We can raise an invoice for your entry upon receipt of a purchase order. Our payment terms are immediate.

When will the shortlist of finalists be announced?

The finalists will be announced on Friday 24th November 2017

Who decides if we win?

You will be scored on both your written entry and your presentation by an impartial panel of up to 5 judges. The judging/scoring criteria can be downloaded by clicking here.

What do we win?

Recognition for being one of the front runners in business excellence in your industry or discipline. The announcement of your award made in front of hundreds of peers and judges and your organisation placed in the winners’ gallery on the awards website. You will also receive a winner’s trophy and winner’s logo for use on your website, stationery, marketing and social media.

If we do not win, will we get any feedback?

Yes. You will all receive your evaluation feedback report with your scores and written feedback approx. 2 weeks after the awards finals and presentations. You will be able to see how you scored against your fellow finalists.

When and where are the awards taking place?

The UK Complaint Handling Awards 2018 are being held on Thursday 22nd February 2018 at:

Park Plaza Riverbank

18 Albert Embankment



How can I book tables for the awards?

To book seats at the awards please click here

What are the timings of the awards?

The awards are a daytime event, with the presentations taking place throughout the day and the winners announcedat the awards ceremony which includes a gala luncheon.

In the meantime if you have any enquiries please contact our awards consultant, Mihajlo Krstic on 020 7193 3797 or email mihajlo.krstic@awardsinternational.eu.

Who can I talk to if I need more information about the awards?

If you would like discuss being part of the UK Complaint Handling Awards, please contact Mihajlo Krstic using the contact details below.

Your journey doesn’t end here though… whether you’re a finalist or a winner, make sure you share your success both internally and externally.