SESSION INFO

City Suite 1

1255 – 1325

Pro-active Complaint Handling

United Utilities Service Recovery Team embarked on an ambitious plan to transform its complaint handling performance.

PRESENTER INFO

Sally Ainsworth

Head of Service Recovery

Experienced Head Of Customer Service with a demonstrated history of working in the utilities industry.Strong business development professional skilled in Service Delivery, Performance Improvement,Operations Management, Coaching, and Business Process Improvement.

DOWNLOAD PRESENTATION