In a digital age, the consumer demands an ever-faster complaint handling process from their favourite brands.

To handle this rapid change in relationships, businesses are turning to technology to cope with an influx of instantaneous complaints made though online platforms. AI, chatbots, and automated self-service tech is the new norm, and it can be a daunting task for firms to keep up with the pace of change.

However, insight is available through the Awards Trust Mark certified UK Complaint Handling Awards with this new download, Computing the Future of Complaint Handling.

The document features exclusive insight into effective complaint handling strategies from award winners HSBC. Learn about the future of AI in customer interactions; uncover the drivers for change in the industry and how to stay ahead of them; and discover best practise that will ensure your business is prepared to cope with the very near future, in which it is estimated 85 percent of all customer interactions will be handled without the involvement of a human.

Free download

Just fill out the form below and grab your FREE download.

I agree to receive email updates from Awards International Ltd which I can opt out of at any time
* Your email address will be kept in the strictest of confidence and will never be shared with anyone else.
Grading
Campaign
Medium
Lead Source

THE ENTRY DEADLINE

16th November 2018

FINALISTS' ANNOUNCEMENT

22nd November 2018

THE AWARDS FINALS AND PRESENTATIONS

8th March 2019