In a digital age, the consumer demands an ever-faster complaint handling process from their favourite brands.
To handle this rapid change in relationships, businesses are turning to technology to cope with an influx of instantaneous complaints made though online platforms. AI, chatbots, and automated self-service tech is the new norm, and it can be a daunting task for firms to keep up with the pace of change.
However, insight is available through the Awards Trust Mark certified UK Complaint Handling Awards with this new download, Computing the Future of Complaint Handling.
The document features exclusive insight into effective complaint handling strategies from award winners HSBC. Learn about the future of AI in customer interactions; uncover the drivers for change in the industry and how to stay ahead of them; and discover best practise that will ensure your business is prepared to cope with the very near future, in which it is estimated 85 percent of all customer interactions will be handled without the involvement of a human.