Changes in Complaint Handling Processes Affecting UK Businesses

Changes in Complaint Handling procedures are affecting nearly all industries and businesses across the board. With the rise of social media, trends and consumer behaviours have greatly influenced the way in which companies should conduct themselves online as well as the way in which they handle complaints.


In this report, you’ll read about the most important developments affecting complaint handling process online as well as:

  • How To Break Old Habits in Complaint Handling In order to understand new consumer trends and successfully adapt to new complaint handling procedures
  • What Consumers Expect from Organisations Online With a breakdown of the most critical expectations that have the biggest impact on your brand perception on platforms such as Twitter and Facebook
  • How to Build Your Perfect Social Media Complaint Strategy By basing your complaint handling strategy on consumer expectations
  • How to Deal with Customer Complaints on Social Media With practical examples that will help you stay professional while connecting with your customer and building a loyal social following.

Read about all of this and more in the newest UK Complaint Handling Awards download!

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THE ENTRY DEADLINE

13th October 2017

FINALISTS' ANNOUNCEMENT

1st November 2017

THE AWARDS FINALS AND PRESENTATIONS

22nd February 2018