About the Awards

Now in its 4th year, the UK Complaint Handling Awards continues to be the only awards programme in the UK to recognise the inspiring organisations who are dedicated to effective complaint handling.

The best companies don’t shy away from complaints - they use them to strengthen their reputation and retain a loyal customer. Joining the Awards this year means you can showcase your amazing initiatives whilst rewarding your team’s dedication.

The UK Complaint Handling Awards promotes excellence and best practice sharing, by gathering hundreds of leading business professionals together under one roof. The event also offers excellent brand positioning and unparalleled networking opportunities with organisations from across the economy.

The awards have recently been accredited with the Gold Standard in the Awards Trust Mark Scheme from the Independent Awards Standards Council, meeting all 18 criteria to qualify for the highest trust mark possible.


Gain recognition for what you’ve achieved.

Hear stories of company success by attending the Open Presentations.

Raise your profile and generate PR for your company.

Increase your network, with the opportunity to connect with hundreds of professionals.

Raise staff morale by attending a fun and memorable event with the whole team.

Get feedback on your entry and improve with detailed feedback following the awards.

Who can enter the UKCHA?

We welcome and encourage entries from all businesses, organisations and individuals, regardless of sector, who are committed to providing exceptional complaint handling. This includes B2B and B2C organisations, as well as public and private sectors. Your initiatives can be directed at your customers, partners, suppliers or employees, and the Awards provide a platform for you to showcase your skills, expertise and depth of experience whilst sharing best practice with fellow industry leaders.

SME or Multinational?

Every company encounters complaints. As a result, the awards are designed to encompass every size of organisation in every sector - both B2B and B2C. The judges will identify excellence and innovation no matter the size of the organisation, and we find that SMEs and large corporations fare equally well in front of our panels of independent judges at the awards finals.

What Kinds of Initiatives Can Enter?

In a fast-paced and consumer-driven age, customers expect a quick, easy, omnichannel complaints process. The judges want to hear from organisations or individuals who have gone the extra mile for their customers, delivering outstanding complaint handling that has increased engagement, loyalty and turnover. We welcome examples of inspiring complaint handling initiatives from any industry.

The Unique Format and Value of our Awards

Our awards are like no other. The finals and awards ceremony both take place during the working day on 5th March 2020 at Park Plaza Victoria, London. In the morning, finalists present their initiatives in front of our independent judging panels, followed in the afternoon by a superb gala lunch and the awards ceremony itself. Most presentations are open to other finalists, meaning you can see how other companies are defining excellence in complaint handling - both within your industry and beyond. There is also plenty of scope for networking throughout the day. With our marketing efforts, we will publicise your presence at the awards, and if you win we will share the news across our social media networks and mailing lists. Along with our media partners, we feature stories and guest articles from finalists and winners throughout their awards journey.


Early bird entry deadline - 18th October 2019

Entry deadline - 14th November 2019

Finalists Announced - 26th November 2019

Early bird booking deadline - 23rd December 2019

Booking deadline - 14th February 2020

Awards Finals - 5th March 2020

Choose Your Category


Select the most appropriate categories to showcase your complaint handling initiatives

Nominate Your Initiative

14th November

Nominate the category/categories of your choice and receive access to the Online Portal, where you submit your entry form

Submit Your Entry by

14th November

Write your entry, which counts for 50% of your final score. Make use of our free case studies, articles and webinars, then submit on the Online Portal

Finalists Announcement

26th November

Get shortlisted by a panel of our most prominent judges

Save 28% when you book a table of 10. Individual seats also available

26th November

Book Your Table

Get ready to present before our panel of independent judges. The presentation should bring your initiative to life, and it counts for 50% of your final score


Prepare Your Presentation

As well as presenting your initiative, you can enjoy a memorable day of celebration, learning and networking at the Awards Finals

5th March

Present Your Initiative
and Enjoy the Awards

Containing competitors’ scores and judges’ comments, your Feedback Report will give you detailed, specific feedback that will help you refine your strategy going forward


Receive Your Feedback Report

We have categories to suit every organisation.
Which ones are best for you?