This is the ﬁrst and only awards programme in the UK to recognise the organisations who are dedicated to successful complaint handling. Now in its 3rd year, the awards once again present an invaluable opportunity to celebrate and share in excellent complaint handling methods, while providing a unique platform for companies to praise their hard-working complaint handling teams.
Featuring UK Complaint Handling Awards 2018 Winners CrossCountry, Thomas Cook, and CitySprint.
Click to see the inspiring companies and key influencers who won at The UK Complaint Handling Awards in previous years. Could your company be featured in our Hall of Fame in the future?
There are 20 categories to choose from this year encompassing both industry-specific areas such as financial services, contact centres and telecoms, to discipline-specific areas including ‘Innovation’ and ‘Pro-active Complaint Handling’. The categories incorporate both B2B and B2C initiatives to ensure all sizes of organisations can enter whether an individual, SME or large corporation. What’s more, you can increase your chances of winning as there is no limit to the number of categories you can enter. More information can be found on the categories page.
"Michael is lead complaint management consultant for Resolver and has worked on projects, around the world, helping organisations to gain when customers complain. His experience covers a wide range of sectors including insurance, travel, transport, leisure, manufacturing, automotive, consumer lending, mortgages, property management, healthcare and government. He has written two books and many articles on how business benefits can be delivered through the effective handling and analysis of complaints.
His other roles include being a committee member for the British Standards Institution's Customer Service Committee (SVS/0) as well as being a participating committee member in the development of international standards (ISO)."
Park Plaza Riverbank is the perfect venue for hosting the awards in a great location, and the space offers plenty of room for the live presentations, networking throughout the day, and of course the superb gala lunch and awards ceremony in the afternoon.