UsefulFeedback is owned and managed by a team that have made a professional habit out of helping organisations of all types to better manage complaints and feedback. Our business is the coming together of two key areas of expertise – software design and cloud architecture coupled with a deep understanding of complaint management, as both a process and the practice of consumer redress.
Our experience of system design and project management of enterprise level complaint, feedback and case management solutions in highly secure and regulated environments such as finance, local government, health and social care, central government departments and regulatory bodies stretches back over 25 years.
Our professional experience of complaint management goes back equally as long. Whether turning around customer service operations of public bodies by helping repair relationships with citizens, improve perceptions and re-build reputations; or providing the complaint management expertise to help finance operations in the UK, US and Australia meet the demands of local and international regulatory frameworks.
Few understand how to apply technology to meet the complaint management objectives of today’s regulated environments as well as us. Critical to this is uncovering the trends within complaint data and applying it for the purpose of Quality Management and Continual Improvement. Quite simply, we’re better at Complaint Management because we love turning negatives into positives.
Barnardo’s believes in children regardless of their circumstances, gender, race, disability or behaviour. Our purpose as a charity today is to transform the lives of the UK’s most vulnerable children
We believe in the abused, the most vulnerable, the forgotten and the neglected. We will support them, stand up for them and bring out the best in each and every child.
We do this because we believe that every child deserves the best start in life and the chance to fulfil their potential.
We use the knowledge gained from our direct work with children to campaign for better childcare policy and to champion the rights of every child.
With the right help, committed support and a little belief, even the most vulnerable children can turn their lives around. Barnardo’s is regulated by the Charity Commission. Being a registered charity means that we must always be accountable and transparent.
Major programmes include:
-the UK Customer Experience Awards
-the UK Digital Experience Awards
-the UK Employee Experience Awards
-the UK Financial Services Experience Awards
-the Patient Experience Network National Awards
The company has been in the Awards business since 2007 and review their programmes year on year to ensure they deliver outstanding value to their customers.
The Awards International business model is all about working with partners. Partners with whom the company identifies it can work with to build a long term successful partnership with on the basis of equal risk and reward.
The Customer Experience Magazine is packed full of all the latest news, reviews and cutting edge case studies from the world of Customer Experience.
Winners and Finalists will feature telling their stories and sharing their innovative ideas and programmes; helping us all to improve the experience for our customers.Plus we will have the usual raft of guest articles, book reviews and current news to keep you entertained and up to speed. You don’t want to miss out on this monthly magazine. For more about last year’s Winners and Finalists click here.