How Entries are Scored

How Entries are Scored

Our aim is to provide a robust and transparent judging process that provides clarity and confidence to all involved.

Entries are scored using predetermined criteria. These criteria are used to generate a shortlist of Finalists.

Judging panels in each category score the written entries, live presentations. Winners are identified based on the highest score in each category and the “Best Complaint Handling Business 2017″ trophy is awarded to the sector or discipline entry with the highest overall score.

All Finalists and Winners receive benchmarked feedback reports. These reports are intended to help you continue to improving the delivery of outstanding business performance. They include comments from the Judges based on your written entry, live presentation. The reports show your performance versus the other finalists in your category.


Entry Submitted


Panel Screens Written Entries


Finalists Announced


Judges Assess Finalists’ Written Entries


Judges Assess Finalists’ Presentations


Winners Announced


Finalists Receive Feedback

There is a standard set of 7 criteria across all of the categories. Each criterion has 100 marks available.

All 7 criteria are used for both the shortlisting of Finalists by the screening panel and for scoring written entries by the judging panel. Finalists’ presentations will be scored against criteria 2-7 only.

Please download the “Scoring Entries” PDF for further information on the scoring process and how entries are scored.

UKCH17 Scoring Entries Download PDF

For more information, contact Paige on or call 020 7193 0106