About the Awards

About the Awards



The UK Complaint Handling Awards 2017 is the first ever event of its kind in the UK that focuses solely on how businesses manage consumer complaints.

It is set to become one of the most important events in the calendar for complaint management professionals across the UK.

Also, we are pleased to announce that the Chairman of the Awards is Mr Michael Hill, the founder and owner of complaints great – a consultancy business that was set-up in 2000 to champion the benefits of effective complaint management.

The unique format of the Awards includes live presentations in the morning to the panels of independent Judges followed by an amazing gala lunch and Awards ceremony.

The Awards also give everyone a great opportunity to network with business professionals from the complaint management sector.

Throughout the morning of the Awards Finals, there will be a large variety of different Finalist presentations. Many of the Finalists will opt to make their presentations open. This will give you and members of your team the opportunity to learn about what others are doing in the sector by watching their presentations. Remember, you will be able to watch as many presentations as you wish. *

The Awards are judged by panels of independent business experts. The scoring methodology and criteria, endorsed by Cranfield School of Management, are available for all to see on this site.

The Awards also feature Judges’ feedback reports for all Finalists. The feedback reports are sent out within two weeks of the Awards.

Key Dates

  • Entry Deadline: 21st November 2016
  • Finalists Announced:5th December 2016
  • Awards Final: 23rd February 2017
  • Venue:Park Plaza, Riverbank, London
 *Open panels are only open to paid attendees at the Awards.

For more information, contact Paige on paige@awardsinternational.eu or call 020 7193 0106